The Cape Grace is an extraordinary hotel. We have never experienced such service at any previous hotels. The management is unparalleled and it is witnessed in every aspect of the hotel. From the minute you enter the valet area, you are well tended to in an unobtrusive and unpretentious manner. Our room faced the marina and Table Mountain and was a great size with large bathroom. The next morning we had breakfast and it was delicious! Everything on the buffet table was of the freshest and tastiest quality. The eggs and bacon were an added bonus.
The second day, my boyfriend had lost a screw on his sunglasses and brought them to the front desk and asked if they could get them repaired. Without hesitation, they indicated they would take care of it. By the time we arrived back to the hotel after sightseeing the sunglasses were repaired and at a very minimal charge. Never have I seen service this extraordinary. No request was denied or far-reaching. Truly, it is the best hotel we have had the pleasure to experience.
Bravo Cape Grace!

The Cape Grace has set a new standard for us for hotels; their service was absolutely outstanding! The hotel itself is classy, and beautiful, the rooms stylish and well appointed. We were there for my 40th birthday and the management sent me chocolates and champagne, as well as a complimentary book on cape town! Breakfast is fanatastic, the car service is a classy touch and free wifi (I hate that high end hotels nickel and dime you on this!). Location is perfect! You can't go wrong with this choice. And Cape Town - what a city!!

It took us a while to realise what is so special about the Cape Grace. It has a tall reputation...but then we've stayed in other hotels that have had similar but not really fulfilled in every way. Our room was overlooking the marina...nice start! The location is perfect in the heart of the bustling V&A but with an actual working harbour stright outside the front entrance (not noisy though).
But its the service that is top notch. In fact you don't notice the service until you want something...and then there is always someone there. The attention to detail in the training to anticipate the guests needs has to be admired.....and its all delivered with genuine warmth and style...never in your face.
I had an unexpected urgent legal document to receive, read and scan. The concierge took care of everything with a minimum of fuss.
Amazing and we can't wait to return.

I travel quite often and have stayed at many luxury hotels so I am quite picky about hotels. Cape Grace has one of the most attentive managements I have ever experienced.

Upon our arrival, we were upgraded to a table mountain view room. On our second day, we received a bottle of complimentary champagne and some sweets to congratulate our marriage. On the third day, we received some massage oil/aromatherapy soap. The BMW car service was very convenient. The concierge was extremely helpful. They even packed some beach towels and iced water for us when we told them we were heading to Camps Bay.

Location of the hotel is great but the rooms are a little old.