Dear Papalovesraki,

Thank you for your kind and lovely review, we are happy to have helped in being part of making your holiday in Cape Town a pleasant experience and we look forward to welcoming you back to The One 8 Hotel in future.

Kind regards from the team.

Dear Linda,

Thank you for you for your kind review, it was our pleasure taking care of you and we look forward to seeing you again sometime in the future.

Kind regards from all of us at The One 8 Hotel.

Dear Mr Krug

We are sorry to read your stay at the hotel fell short of your expectations and assure you we take your comments very seriously. We are surprised that your complaints were not brought to our attention while you were at the hotel as they would have been more easily addressed so we would like to reply to your comments about your stay with us.

The swimming pool - The hotel is in use twenty-four hours a day, 7 days a week and occasionally things inevitably go wrong and have to be repaired. The swimming pool developed a leak so we arranged for an immediate repair. When you arrived, we informed you and apologised. Our duty manager explained we were doing our very best to get it fixed as quickly as possible. At the time the weather was not good so we hoped our guests would not be inconvenienced.

Our Jacuzzi is available throughout the year. As a green company we do our best to reduce energy wastage so we cover it during poor weather to prevent dirt and leaves from getting into the filters thus reducing possible breakdowns. At check-in guests are always informed that should they wish to use the Jacuzzi they should give us notice so we can heat the water and get it ready for them. We have never had a complaint about the way we operate the Jacuzzi and in fact many guests have been pleased to be part of our energy saving policy.

Our website does not claim to have a fitness centre, it does mention a ‘small fitness room’ is opening soon, which it is. We highlight that a fully equipped Virgin Active Gym is only 5 minutes away. The website also describes the hotel as ‘modern’ not boutique and we have been officially graded in accordance with strict criteria.

Satellite TV – We provide 11 channels in total 5 of which are terrestrial. The Satellite magazine supplied by our provider does cover many more channels but this is the only magazine available to us.

Regarding the towels, all our staff has been questioned about this and our room check lists showed 4 were in your room, 2 hand and 2 bath. More towels are available on request and we apologise if this was not made clear on check-in. All towels were purchased from a recognised quality hospitality supplier in Cape Town.

Finally as a small hotel, we take pride in ensuring we do all we can to ensure our guests have a pleasant stay.

We are happy we also have been given the opportunity to respond.