I went there with my parents last year for a holiday in Capetown.
The Hotel is centrally located, just a 5 minute drive from V&A waterfront.
Staff were friendly and willing to help at any given time.
Rooms were very well maintained, kitchenette that had good quality equipment, lounge had nice furniture with a huge flat screen tv.
we took a family room that had two bedrooms, one ensuite , and the other with a separate shower, quite luxurious.
The hotel has a mini mall downstairs, with its ouwn little supermarket which is very well stocked, ideal for breakfast or lunch..
The place also has a coffe shop and hair salon.
Overall a fantastic place for the family and worth every penny spent, I would highly recommend to all.

A group of us staying at the Hotel were very excited to stay at the Hotel for 4 days for the Argus as the web and pics were great...but let me tell you...it was so so dirty, noisy and there was terrible service from management.

We booked in as two couples per unit, we were told that each room had their own bathroom for each couple and “surprise” we had one for all four of us to share. There were a shortage of cutlery and crockery, we had to share glasses and mugs. The carpets were disgusting – that I never walked or showered bare foot, the shower revolting – like the floor had never been washed and there was mold, oh wow wait till you see the pic of the oven - sick. It was as if, somebody had lived there for months and had just moved out and we moved into their dirt. The maintenance was just as bad, the towel rail was hanging on its last screw, the walls were terribly chipped...bad bad bad news for a place of the “luxury” class they profess.

We never had enough towels for the four of us and had to ask each day if we could get another two as they only gave us two?

The noise was terrible, it was truly like living in a residential apartment block and everyone was shouting in the walk ways and slammed their doors.

Anyways, thank goodness it is over and now we know for next time. They are going to have to up their game BIG TIME if they want to survive or see us again.

Good afternoon

I recently tried to stay @ the property listed in the subject line above but unfortunately had to cxl on arrival due to lack of proper service and a general disappointment.
(Each $ sign represents a moment in the procedure where I feel that the situation could have been turned around or resolved.)

We arrived 30 min early but were ordered to come back later as check-in was only from 2pm ($1.00).

When we asked if we could park our car in the hotel parking (so we could walk to a coffee shop), we were told only after check-in ($2.00).

It wasn't possible to leave our luggage at this point either ($3.00).

When we returned we asked to use the rest room but were 'requested' to check-in prior to using it ($4.00).

On registering we were asked to settle in full and then also leave an additional 1000 rand for breakages ($5.00).

When I questioned the staff member on their apparent lack of customer service they interrupted ($6.00) without apology ($7.00) and preferred to re-explain the hotel policy ($8.00).

This is when I asked to cxl my reservation as I had a feeling that they were not particularly interested in the guest standing in front of them.

The staff member telephoned a manager to confirm my cxl request but instead of transferring the manager to me, she put the phone down ($9.00) and said that they would be in touch - When I asked why they didn't just speak to me at reception ($10.00) or on the phone ($11.00), I was told that there was no manager on site ($12.00) but they would contact me via email or tel to offer an apology.

It's been 5 days since our arrival @ the hotel and we have yet to receive a courtesy call or email? ($13, $14, $15, $16, $17.00)

Given the check-in procedure I'm not expecting much from the complaint handling dept either ($18.00).

We travel frequently and for the past 20 years have been staying in hotels all over the world. During this time I've only ever made one other formal complaint to a hotel operator! ...It was in France, and I had walked in, looking for a 5 night stay. When I requested to see the room prior to registering...I was blown away by the receptionist's response: 'Sir! This is not a museum! You can see the room after you pay!' - That was 5 years ago in Cannes. My wife & I have been back to that very same promenade hotel every year since then as complimentary guests! But because of the operators understanding I have also recommended it to my international colleagues & associates who I know have stayed there several times, both for business and leisure, not only to become income generating regulars for the hotel but also for the exceptional service that they receive.

If this message is not intended for you please would you forward it to your marketing team or your supervisor and cc the manager at your property in Cape Town ($19.00).

I look forward to your response.

John Gaunt

Following a genuine misunderstanding my car was clamped in the hotel basement. Parking bay markings are not at all clear and release fee is R250 or about US$40..

Hotel staff were quick to walk away from a problem that they were partially responsible for...

Once again poor service defines a South African Hotel..

After all the aggravation and time wasted on a fairly straight forward matter..I would strongly recommend that if you have a car, stay somewhere else..