Stayed for 3 nights in Ezard at the end of our honeymoon. There were only 2 couples staying in the hotel which is obviously suffering badly as a result of the global recession.
However the staff, particularly Jacub, Elton, the reception girls and the chef really made our stay worthwhile. Nothing was too much trouble and they really go to lengths to make your stay enjoyable. Jacub in particular deserves special mention, he spent time speaking to us about the hotel, camps bay, the history of south africa and everything we needed to know. He really cant do enough for his customers. I hope Mr.Ezard appreciates that his staff are a credit to the hotel and probably the reason why I would return there. Thats how nice, friendly and professional they are.
The hotel itself commands beautiful views, you could sit on your balcony or in the restaurant for hours just looking out at the ocean.
I felt sorry for the staff as the hotel was so quiet however this season seems to have been a bad one in Capetown for many hotels, lets hope the world cup changes that.
The breakfast was lovely, you can sit up and watch the chef cook your eggs etc which is a nice change from the larger hotels. Really it is home from home here, in a very trendy setting. I think the hotel make need a touch up in some areas but this will probably be done in the off season.
The hotel is not cheap and maybe the expensive hotels are suffering as rates are much lower in other establishments, however I really liked the peace and quiet, the chats with the staff and the fact that nothing is too much trouble.
Minor observations for Mr. Ezard:
- A little choclate of gesture in the room for honeymooners would be appreciated.
- Few areas need a lick of paint we felt
- Menu could be jazzed up a bit..
- Taxi prices to camps bay priovided by the hotel need to be reduced, local taxi exactly half your price...
- Small onsite gym needed, should be the norn for 5 star establishments I feel.
On the plus side(and there are several)
- Jacub/Elton...such nice guys, very professional and Jacub really is the face of this hotel in my opinion he can make things happen in a business sense.
- Chef - lovely guy, great at his job.
- Reception girls very nice and friendly
- Fantastic views
- Room beautiful, bathroom massive...
- Views from balcony unbeatable
- Nothing here is too much trouble.
- Mr.Ezard needs in my opinion to make more time for customers, ok the hotel was virtually empty but with this being the case at least come up and spend 3 minutes to talk to the customers who have spent alot to stay in your hotel? Surely you can make time for this.....If it were my business I would....
All in all great stay with few suggestions on how this hotel can do a bit better. The staff are great here and it would be a shame if the hotel didnt survive the tough economic times....
Thanks to Jacub in particular, Elton, Chef and the girls in reception!
We hope to return someday!
Mr & Mrs Kennedy
Irish Honeymooners!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC