We stayed at the Protea Hotel President Hotel for 4 nights mid January and I prefer the location rather than at the V&A / central Cape Town which is a 15 minute drive away.

The room allocated to us was very comfortable and pleasant. Newly refurbished in a contemporary style, on one of the upper floors, overlooking the pool and included a lounge/sitting area with flat screen TV. Also there was a kitchen area with sink, microwave, fridge – we did not require this but the fridge was useful for cold drinks.
Breakfast was excellent, in terms of quality and the variety provided; definitely 5*.
Every member of staff we encountered was polite and helpful.
The pool area was spotlessly clean.
Lunch menu very reasonably priced and good quality.
Excellent location; a few minutes walk from beach and close by Sea Point, Green Point, Bantry Bay and Clifton.
We walked to the nearby restaurants in the evening
Hop on, Hop Off Bus for touring stops just outside the hotel.

Negatives:
Wifi charges apply.
Rooms on the lower floors, are of a dated style and the soft furniture looked grubby/soiled.
The pool area is open to non residents and during our stay they seemed to take over at the weekend.
Smoking is permitted around the pool (and a lot of people were smoking) which is very unpleasant for non smokers.
The hotel shuttle service, I understand is only operational at peak times and had finished the week prior to our visit.

All in all we thoroughly enjoyed our stay, we felt safe at all times, a great location, good food and helpful staff.

We stayed at this hotel for 2 nights. It is about 15 minutes drive from the city and near the beach. We found that the location was good.

The staff were friendly and helpful, we were helped soon after we arrived and they were happy to make bookings for us at restaurants and other places we wanted to go.

Their pool area is great to sit and relax at. We tried most of their cocktails and they were all very good. The burgers at the hotel are also really tasty!

The rooms were clean and tidy. The only problem we had with the room is that we had two single beds pushed together and not a double bed so that made our sleep uncomfortable.
Our view was also not great, we were looking onto a building and some of our friends had sea facing rooms (we all paid the same amount), so ask for a sea facing room when making your booking or when you check in.

Overall we had a good stay and was happy with the service of the hotel.

We stayed in this hotel for 4 nights as part of a tour of South Africa. It is a very nice, smart and clean hotel. The staff are friendly and helpful. It's location is not central for the town but it is a minutes walk from the coast, with a nice little beach/bay and a very long promenade.
The area itself is very nice and quite upmarket, and we wandered around during the day and felt perfectly safe - though we were warned not to go out on our own at night.
The best part of our stay in this hotel was the food! We ate in the hotel restaurant every night and the meals were fantastic. They have 3 different menus, an a la carte, a daily set menu and a daily buffet. The buffet is help yourself, eat as much as you like and is a different theme each night eg. Italian, Indian, local cuisine etc. You must try the local 'Bobotie' dish it is totally scrummy!
We had both the set menu and the buffet during our stay, both were delicious and at around £17 for three courses (plus a free bottle of wine with the set menu) they were excellent value too.
The hotel organised taxi's for us and also an excursion to Robben Island.
Our room was spacious, comfortable and overlooked the pool with a distant view down to the Sea.
We really enjoyed our stay here and would definitely stay again!

The service in this hotel is what lets it down. They make it sooo difficult for themselves and for the customers that you feel they are doing you a favour, no exaggeration.

Check in was slow, all guests were attended by staff and no queue behind us, disorganised, the front desk was full of paperwork, unused room keys and it showed in their body language as my friend who was waiting to be checked in as well, was completely ignored until she asked to be checked in...the reply back from the receptionist who was standing there having a laughing chat with another colleague was "is my colleague not checking you in"......the worse was when the Front Office Manager, Daniel, came to the desk and seeing the chaos and the panic from his staff and guests taking long to check in, insisted on using one of the terminals and printing some invoices, much to the annoyance of his team. He didn't even try to calm the situation done, check with the guests, say hello....nothing. But in all of this, people like Brent and Seidu were terrific, guys who understand hospitality and delivering great customer service.

F&B is where the real challenge lies, honestly the worst service I have ever experienced. I forget the countless times I had to get out of my seat during breakfast to ask for coffee and then for it to be refilled for my table. They simply come across that they don't want to be there and when you ask then for coffee, the look is shocking. But you have at least 3 people hanging around the host area, infatuated about their in house guest list asking people for their room numbers as opposed to serving people the breakfast they are paying for. They lack direction, the supervisor who was always dressed in a white shirt, provided no example and managed his floor from the host stand. The only person worth mentioning is Justice, breakfast chef, a guy with character who talks to you, very flexible with your order and makes an awesome omelette!
Service on the terrace follows the same pattern as breakfast, you will wait a good 10-12 minutes before anyone acknowledges you and a further 20 minute wait for bottled beers and glasses of wine...really sad.

The rooms are a good size, thoroughly clean but the rooms and equally the corridors need some colour, everything is white and has no warmth or texture. The corridors feel like you are walking gown a hospital ward.

I would not return to this hotel unless they fix the urgency and caring attitude in the service, the ability to make decisions and not passing it on for someone else to fix, the caring attitude of the management team to see what's happening as your front line team is struggling and support them or find staff with the right mindset to work in this industry and move on the ones that don't want to be there.