Stayed in a family suite. Double sofa bed is made up each day for children. Large room with plenty of room for 2 adults and 2 small children. Slight niggle : room has thin walls so noise from neighbouring room.
Top marks for breakfast - wonderful spread / choice and the furnishings / setting of the dining room first class and very attentive friendly service. Pianist was delighted to have children make requests for songs and excellent knowledge / repertoire. DInner also plenty of choice and roses handed out to the ladies (big and small) after dinner a nice touch.
Access to valley of the waves (see separate review) via a walk downhill (beware lots of steps)
The hotel pool is much more private than VotW and poolside service welcoming / efficient.
Didn't see too many monkeys there - had been warned they were a problem - but we kept the windows of room closed.
The local hotel driver service to get you around resort is useful.
This is the top hotel in Sun City by a long chalk and so do pay for it. However pleased we stayed and do recommend. ["GoAfrica" by the way, who arranged my trip, are very helpful and have decent rates negotiated].
Generally very good location for accessing tourist sites (Crocodiles, elephants and lion, Pilanesberg etc) and plenty to do for the children in the activity centre.
Specific Tips:
1. Note the Crocodile farm/ show is not connected to hotel so you need to pay separately/ cannot charge to room. Take credit card / cash.
2. If going down to Valley of Waves take a small "locktite" / "gladlock" polythene bag to keep your room key and pocket money in [you will need for towel hire, locker hire, some activities etc and best way to keep it dry/working in wet atmosphere].

I stayed in the Palace of the Lost City hotel fro two nights, midweek. This was my first stay in the hotel and I was very excited about the prospect of staying in a 5-star 'palace'. On arrival, the valet took my car to park and I eas escorted to the welcome desk (with a welcome drink). Check in was quick and efficient and my luggage was taken to my room directly. The interior of the hotel reception are was impressive. The attention to detail in the design and decoration of the hotel was remarkable - from the carpets, to the roof paintings, to the drain covers! Everthing fits with the theme of a lost African kingdom. The mini bar was stocked, but the items are very expensive.
The room was spacious and contained a king size bed, with a balcony and entrance hall. But the bathroom was a disappointment - the shower space is small and the bath is also small. I expected a big bath and shower, big enough for couples to share. Although the toilet is seperated from the rest of the bathroom with a door, there is very little space to open and close the door once you are inside the toilet cubicle - I suspect an average size man will not be able to do so!
The variety of food available at breakfast is unbelievable! From sushi, to oysters, pastries, cheese, pork roast, pancakes, noodles, porridge --- there is just so much to choose from. It is quite a sight to see! Truthfully, although there is such as wide range to choose from, I cannot justify the cost of the breakfast - one can only eat so much for breakfast to avoid uncomfortableness later in the day. I was there on a business trip and my experience may have been different if I was there on a leisure trip over a weekend with no work commitments for the rest of the day.
It is definitely an experience to enjoy at least once, but I doubt that I will return.

We stayed here for two nights but it should have been five. We pulled out due to an issue in the Villa Del Palazzo. We booked a meal in there on our second night and asked if linen shirt and trousers were in order. We were assured that was in order. We even received a letter stating elegant was the required dress code and only stated that sports shoes were not allowed.

Upon arrival at the restaurant I was told that the leather sandals I was wearing were not acceptable and that I could change to put 'tackies'(south African for training shoes) on. I checked that it was my sandals only and not my partners sandals that were offensive. Apparently it was only male toe nails that are offensive to South Africans.

I then spoke to the duty manager and the the duty f and b manager who tried to resolve the situation by offering the menu in the other restaurant or in a private area. I explained that this was not acceptable as if my money was good enough then so should I be and I was not going to accept this. How the hell can you expect me to pay for the meal if I cannot sit in the restaurant.

We then spoke to the General Manager, Shaun, who tried to placate me but as I explained that was not good enough. Before anyone asks I paid in full for all we had done and refused any offers of refunds.

Overall the hotel is still stunning but all they want is to make ridiculous rules that make you feel inadequate and foolish with added expense.

Remember if you want to eat that there is a weird South African fetish about men showing toes whilst they eat.

Shaun, the reason for writing this is that you made a promise to email and did not. I hope this reminds you to change your policy and remind guests that they need shoes to eat before they travel 5000 miles on holiday, to a holiday resort to eat a holiday meal with their fiancé

Simply Beautifull! I can't believe that another comment could give just one "star" for this hotel... It is, with no doubt, the best hotel I have ever visited! The staff was so kind and friendly! Thanks to Anthony and Linda! Always so attentioned! The councierge service was great! The breakfast amazing! The service was terrific! They provide transfers to mall and to other hotels. Every thing was fantastic! I strongly recomend this hotel! I have been there with my wife and two children. If there is a thing I could suggest them, is to improve the acommodation for the children when they share the room with their parents... The sofa bed is not so confortable for two kids... But we could live with that !