Found the chalet altogether inadequate. Small and very cold thanks to an aircon that has been installed under a high roof - affording overheating in the loft but freezing downstairs. No 'lounge' to speak of as more of a hallway to a poor bathroom, kitchen and bedroom. TV stuck under the steep steps/not stairs. Absolutely awful - we cut our stay short as a result. Much the wiser we will not again trust the 'silver' rating. Stay clear of Bakgatla we would advise.

Chalets very small only 1 bathroom between 5 people and steep stairs. Cafe expensive and adequate. Shop was hopeless - nothing available. Pilansburg park was super.

We stayed 24 - 26 August in Safari Tent 3. On arrival the staff could not have been more friendly, and this continued when they helped clear-up after the Vervet monkeys had finished eating all the sugar and coffee whitener after beaking into our tent. Supper was very good with al la carte first night and buffett 2nd, while breakfasts were excellent buffetts with all the usual cereals, fruits, eggs, meats, and lovely fresh pastries. Needless to say lunch was fruit while on a game drive! Combined with reasonable expectations of a National Park unit (this is not an exclusive rpivate camp), and the wonderful game viewing, we thoroughly enjoyed our stay back in the African bush.

Pilanesberg is great, forget about Bakglatla, though. Made a reservation for a chalet "far away from the facilities". Was given a chalet right next to the main parking, restaurant, pool, etc... How is that for a good service? Once we were in the chalet we noticed that paint was falling of the walls, the sofa and the curtains were very stained. We were told at reception to phone housekeeping regarding any complaint, however, there was no phone in the chalet.... Tried to turn on the aircon - no remote in the room, same for the TV. We were later told, that guests usually get all remotes at reception upon check-in - we weren't. Tried to lock the doors from the inside later that evening, however the locks did not work. Had to phone (phone had been installed in the meantime) housekeeping again. They sent a handyman who fixed the locks in the middle of the night. There was NO water in the morning. Had to wait until ca. 09.00 to take showers etc. Staff was not helpful at all and gave incorrect information. Food was below average at night as well as for breakfast. Can not recommend the place at all. Bakgatla is certainly cheap compared to other accommodation at Pilanesberg (payed ca. ZAR 1400 for a 4-sleeper for one night, D&B&B), however, low rates do not justify this really bad experience.