I'm surprised by the overwhelmingly positive reviews below, as our experience at Highgrove House was very poor. We stayed for one night on our recent honeymoon (it was recommended by a UK agent, who we have complained to).
The only positive thing I can say is that the grounds were lovely and very peaceful.
Our room (the honeymoon suite) was large but very dated in terms of decor and smelt extremely musty - keeping the windows and doors open didn't do anything to alleviate this. We were shown our private pool, which hadn't been cleaned and was covered with a layer of leaves and dead insects.
We found the dinner (a 5 course set menu) very disappointing. The food was served in a 70s style which admittedly may be to other people's tastes. Unfortunately the quality wasn't good either - pre-dinner snacks were greasy, the bread was stale and the meat and vegetables overcooked. We expected a lot more from an allegedly award winning restaurant. We also suspected that the bottled water had actually been filled from the tap as the screw tops were loose.
We felt that this hotel was living off former glories, and would recommend that any honeymooners - particularly young people (we are both 30) avoid it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 October 2011
Thank you for your feedback provided during your stay with us. As the new owner for the past 3 years of this classic English Country style establishment boasting Persian carpets and antiques, it is regrettable to hear that you experienced some significant product gliches whilst staying over at the Lodge.
The staff have worked at the Lodge for the previous owners for many years and we constantly strive for improvement and excellence and provide ongoing training where necessary. We are situated on a working avocado and macadamia nut farm with huge 100 year old trees and endeavour to utilise all fresh produce, as well as organically home grown vegetables and herbs for our meals. We also produce our own honey which is our on-going commitment to the environment.
We can assure you that this is not the standards we strive to provide to each and every guest. and will investigate the elements mentioned in your review, and take action accordingly.
As you really only had one night with us and could not experience everything we offer, we do hope that you will not refrain from visiting us when you are in the Kruger Park area in the future.
Yours sincerely
Kathy Russell
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC