On monday the 15th of August, after a tierdfull bussiness day, and being a old Protea client, I booked into the Protea Hotel Hazyview. I found reception to be welcoming and warm, as per all Protea's standards. But to my dismay, I had the unpleasant experience of a senior lady staff member repremanding and sculding a staff member in view of the public. I just feel as a director of a companies, there is a time and place for words of guidens and repremanding. Futher more my stay was enjoyable. Dinner was good, room was clean, the usual that you would expect from your hotel group.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 September 2011
Dear Guest,
Thank you for taking the time to provide us with your feedback on your recent stay at Protea Hotel Hazyview. It’s highly appreciated and will be used constructively to consistently improve our product and service standards.
I would like to confirm that your comments have been passed on to the entire management team and corrective action has been taken to ensure that this is not a repeating occurrence.
Your interest and concern are much appreciated. I do hope you will allow us the opportunity to be of service to you again and welcoming you to our beautiful hotel again soon.
Yours sincerely,
Vanessa Hoover
General Manager – Protea Hotel Hazyview
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC