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Protea Hotel Waterfront – reviews, photos

4.0 of 5
Cnr Gordon Hood & Hendrik Verwoerd Ave | PO Box 7999, Centurion 0046, South Africa
Hotel amenities
Protea Hotel Waterfront
Ranked #2 of 8 hotels in Centurion
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    3
    10
    10
    4
    2
Date Rating
Washington, District of Columbia, United States
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Okay but not a good value”
2 of 5 stars Reviewed 29 November 2011

I helped facilitate a conference at the Protea and felt lucky to be given a suite for 5 days. The room was nice and quite. Unfortunately it was Wintertime and the hotel was not well insulated so I never got my room to a good temperature. Additionally, I had to walk out side to go to all meals in the hotel and it was raining many days. Food was very good though and I thoroughly enjoyed all meals! Additionally one could walk to the Centurian mall if they wanted cheaper/more options. Other good things was the customer service and that there was a travel agency in the hotel so it was easy for me to book a day trip at an okay price.

  • Stayed August 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Katie278 about Protea Hotel Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHWaterfront, General Manager at Protea Hotel Waterfront, responded to this review
16 March 2012
Dear Katie278

Thank you for the time to write a review about our Hotel. It is always great to hear the feedback from our valued GUESTS who stay with us.

I am sorry that the room temperature in the suite apartments was not to your satisfaction. I am pleased to advise that all our air-conditioners are serviced on a regular basis and we also have blankets available in the room for those who needs a little bit more cosiness.

The restaurant is based apart from the main hotel, however we do have STAFF available to escort GUESTS with umbrellas whenever it is raining; I do hope with your next stay you will have a bit more sunshine.

I am very happy to hear that your stay was comfortable and that you were happy with the services given from the STAFF. We hope to see you back soon at the Protea Hotel Waterfront Centurion!

Kind Regards
Natalie Botha
General Manager
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Calgary, Canada
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“A comfortable hotel in a strange land”
3 of 5 stars Reviewed 20 November 2011

My wife and I stayed here for 2 days prior to our South Africa Tour. Hotel manager was very helpful with suggestions for transportation to tourist sites - Tourists are not recommended to take taxis, busses or trains in the Johanesberg area. Best to get a tour company - very expensive- instead. Most of the places that we went to were 1/2 hour or more away by tour bus. Airport about the same distance.
The hotel was clean and comfortable. It is located walking distance to a popular shopping mall that has great restaurants, but the hotel restauant is good also. Since it was our first experience in South Africa, we were very impressed with the quality and cost of wine available with meals. There is an outdoor lounging area and garden.
Front desk service was friendly and helpful. Rooms were large and comfortable.
We would stay there again - perhaps next year.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask calgarydragoon about Protea Hotel Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHWaterfront, General Manager at Protea Hotel Waterfront, responded to this review
16 March 2012
Good day Calgarydragoon

Thank you for taking the time to write a review about our hotel.

We are very excited to hear you had a fantastic stay with us during your trip to South Africa. It is always great to hear that our GUESTS had a great stay especially when they are travelling so far away from home.

We certainly do hope we will see you back with us again soon.

Kind Regards
Natalie Botha
General Manager
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Brasilia, DF
Senior Contributor
36 reviews 36 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Central to Pretoria yet calm.”
4 of 5 stars Reviewed 31 October 2011

The hotel is a quite nice property, with view to a lake and next to Centurion Mall, with many restaurant options.

I arrived early to the hotel, since my flight was a very early one. the hotel staff ensured me that I could have an early check in, even if I did not let them know beforehand. It took them about 50 mins to get the room ready and I was exhausted, but was rewarded with an upgrade to a better suite.

The hotel staff is friendly and helpful, the premises are quiet, clean and my stay very good, will definitely stay there again.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rmabeci about Protea Hotel Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHWaterfront, General Manager at Protea Hotel Waterfront, responded to this review
16 March 2012
Dear Rmabeci

Thank you for the time to write a review about our Hotel. It is always great to hear the feedback from our valued GUESTS who stay with us.

I am glad to hear that reception could assist you with an early check-in, however I do apologise about the waiting period as this we do try to minimise it as best possible. However I am happy to hear that you were satisfied with the upgrade to our suites.

I am very happy to hear that your stay was comfortable and that you were happy with the services given from the STAFF. We definitely hope to see you back soon at the Protea Hotel Waterfront Centurion!

Kind Regards
Natalie Botha
General Manager
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Tallinn, Estonia
Senior Contributor
25 reviews 25 reviews
Reviews in 18 cities Reviews in 18 cities
50 helpful votes 50 helpful votes
“Perfeclty adequate”
4 of 5 stars Reviewed 18 October 2011
2
people found this review helpful

Stayed in Protea Waterfront for a week in October 2011. I had a self catering apartment, which means you have a comfortable living room, nice bedroom. Not too much should you want to cook for yourself as the kitchen utilities are limited to microwave and tea kettle. Rooms were very clean, the hotel has a restaurant as well as decent room service. There was a warning that the lake may smell and a lot of people have pointed it out yet I did not feel anything. They have a free internet connection (up to 100 MB per day), it had some issues - meaning that I had to log on almost every hour. Literally across the parking lot is Centruion mall with plenty of shops, cafes and a large hypermarket. Other than that there is not much to do around the hotel. The nicest thing about this property is the staff. Very friendly and helpful making you feel at home. I would stay there again if I had some business to do in Centurion or also in Pretoria (15 minutes away by car). There is also a train station in vicinity where you can take trains to both Sandton or Johannesburg airport. Given the rate they charge I would say its a money well spent!

Room Tip: Stay in the apartment if you want some more space
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Koit about Protea Hotel Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHWaterfront, General Manager at Protea Hotel Waterfront, responded to this review
16 March 2012
Dear Koit

Thank you for the time to write a review about our Hotel. It is always great to hear the feedback from our valued GUESTS who stay with us.

I am very happy to hear that your stay was comfortable and that you were happy with the services given from the STAFF.

The internet service points have since been upgraded and we have had some great feedback from our GUESTS about the better connectivity they are getting. We have odour control around the property to eliminate the smells that might come from the Centurion Lake due to the excavation process.

The Gautrain is a very helpful way of travel if you don’t want to hire a vehicle or make use of a taxi service and the bus stops right outside the hotel on a daily basis.
We definitely do hope to see you back soon at the Protea Hotel Waterfront Centurion!

Kind Regards
Natalie Botha
General Manager
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Pretoria, South Africa
Senior Contributor
36 reviews 36 reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
“Very comfortable with friendly staff”
4 of 5 stars Reviewed 23 September 2011

Protea Hotel Centurion Lake - Pretoria
This hotel is well situated on the main Freeways between Pretoria / Johannesburg and the OR Tambo international airport and the rooms are very comfortable with friendly staff…
We had a great stay

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask djdup about Protea Hotel Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHWaterfront, General Manager at Protea Hotel Waterfront, responded to this review
16 March 2012
Dear Djdup

Thank you for the time to write a review about our Hotel. It is always great to hear the feedback from our valued GUESTS who stay with us.

I am very happy to hear that your stay was comfortable and that you were happy with the services given from the hotel.

We definitely do hope to see you back soon at the Protea Hotel Waterfront Centurion!

Kind Regards
Natalie Botha
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Protea Hotel Waterfront

  • Protea Hotel Centurion
Address: Cnr Gordon Hood & Hendrik Verwoerd Ave | PO Box 7999, Centurion 0046, South Africa
Price range (per night):* INR4,761 - 11,258

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