we arrived @ golden horse, having booked 2 rooms for 1 night. They had booked only 1 room. Luckily we were able to get that fixed. the desk staff were humourless and incompetent. The newly spruced up hotel looked quite spiffy with lots of bright coulours and beautiful decor. I was amazed at how lovely the rooms were -they had really improved on the previous drab decor and colour scheme. We were met with deeps grey & rick plum tones set off against white. It looked very beautiful and things were starting to look up. Imagine our dismay when we entered the newly appointed bathrooms and found hair on the floor, and dirt smudges in the bath! The bathrooms had obviously not been cleaned! Add to that the once were white, now are gray hotel towels and you have a recipe for disaster...
The bathroom door didnt have a handle on the inside of the door which meant that we got stuck in it & someone had to bash the door open. There after we used the bin to hold the door shut.
We went to ninos for a snack . The manager came by to ask how we were doing. At that point, 2 flies that had been annoying us reappeared at our table so he disappeared...
We also had breakfast there the following morning and waited an extraodinary amount of time for 2 cups of coffee... The poor service left us fuming and irritable - not the way you would liek to start a morning.
All thru the trip, the room access cards kept losing their information so we had to have them reset contantly - about 5 times in 1 day.
At nights, the hotel parking turned into a party zone. people parked there with their music blaring and late night revellers spent extended amounts of time screaming and singing and making a din in the parking lot. Since the rooms faced the parking, this meant we got no sleep from the constant noise - this brings the question - why did the parking security allow this ??
overall i rate this stay as pretty terrible. Customer service is a myth in this hotel. We weren't even able to obtain casino player cards because their systems were not working... their coffee machine at the restaurant also was not working and obviously neither were the cleaning staff....
