The Palms has lovely rooms and our hostess, Colleen, at first, seemed very gracious and helpful. However, although we booked three nights, we decided to stay only one night when Colleen advised it was not safe to walk two blocks to the restaurant she recommended. She was extremely supportive about our decision to check out the next day and made it clear we would not be penalized, indicating she had other guests on a waiting list. We were very grateful and expressed our apreciation for her understanding. However, to our surprise, she charged us for two nights. Then, we were really turned-off when she treated her staff disrespectfully (like slaves), clapping her hands and barking out orders for them to help us with our luggage.

There may be areas in Durban where one can feel comfortable and safe, but this was not our experience.

Excellent quality accommodation, well maintained, spacious, conveniently located, good breakfast, very good value. Would certainly return.

Spent 4 nights at the Palm's guesthouse. The property is ideally located to explore most of Durban's sights, and is near some of the better restaurants. Service was impeccable, and nothing was too much to ask. The room was clean, well-appointed, and very comfortable. Excellent cooked-to-order breakfast.

My fiance and I stayed at the Palm's Guest House for 1 night in April and really enjoyed the short time we spent there. The owner (who is also the manager) was very friendly and professional and our room was beautifully decorated, very large with gorgeous views over Durban and out to the sea.

The breakfast was also very well presented and delicious.
I would highly recommend this guest house.