We were charged more than quote, but we had to pay as we are from Cape Town and didn't have other accomodation. We had to pay extra for parking; was so bad you can hardly reverse in the parking area (in the basement). When we arrived back the evening, our paid, allocated parking bay was taken. When we queried this, we were told to look for other parking (which was not available). Breakfast : we'd had to wait 2hrs to be seated, so we had breakfast else. Beddding was filthy, my kids had to sleep on our bed as their beds reaked of urine. The carpets were dirty, aircon out of order, as well as the elevator..we couldn't wait to leave. I can't believe how this organisation was passed to operate as a hotel - filthy, delapitated...
