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Hilton Durban – reviews, photos

5.0 of 5
12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
Hilton Durban
Hilton Durban
Hilton Durban
Hilton Durban
Hilton Durban
Ranked #3 of 36 hotels in Durban
4.0 of 5 stars 151 Reviews
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151 reviews from our community

What travellers say about this hotel
  • Room service(13)
  • Executive Lounge(8)
  • Very good(6)
  • Star hotel(5)
  • International Convention(4)
  • Few times(3)
  • High standard(3)
  • Very nice(3)
Traveller rating
    45
    72
    24
    8
    2
Only show reviews for Family (16) | Couples (31) | Business (68)
Date Rating
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Good Hotel Rooms Need Upgrading”
4 of 5 stars Reviewed 9 February 2012

I stayed here in January for our honeymoon for three days. When we were greeted we were suprised that there is no valet service for a hilton hotel!! We were quitely told by the concierge that this for security purposes. Parking was reasonable at only 50 rands per day which is much cheaper than other big cities around the world.

Our room was a superior room and was dated somewhat, the rooms looked very 90's american including the bathrooms, the rooms were big but the quality is not that of a five star hotel and not of the standard of other five star hotels we stayed in South Africa.

The buffet breakfasts are fantastic and with met a wonderful gentlemen Tiny who gave us ideas on what to do on our honeymoon in Durban (if you get a chance visit Ushaka Marine World).

Apart from the rooms which do need a renovation this a great safe place to stay in Durban.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AdnanMir about Hilton Durban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review
14 February 2012
Dear Adnamir

Thank you for taking the time to write to us.

I am sorry we were not able to fully meet your expectations, however it is great to hear that you enjoyed the buffet, and our team at the restaurant was able to give you recommendations on places to visit whilst in Durban.

Thanks again for your comments and hope to see you back at Hilton Durban soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset West, South Africa
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Fantastic, ttunning hotel with friendly staff, amazing rooms and views”
5 of 5 stars Reviewed 3 February 2012

I stayed here in late January with my mum, we stayed for five days and from the beginning we felt like royalty. From the friendly staff to the fantastic comfortable rooms and even better beds (What a good night sleep). The buffet breakfasts are fantastic with a choice from fruit and cereals to cheese, salmon, pastries, hot breakfast and many more. Do yourself a favour if you are there and try the buffet in the evenings or even the Saturday night "curry buffet, a must if in Durban even if you are not staying in the hotel as they welcome outside guests for meals. The rooms are comfortable and amenities are outstanding, my mum loved the creams by Crabtree and Evelyn. The turndown service is a kind gesture with a lindor chocolate for each. We stayed on the fifth floor due to hotel been quite full but the views are still amazing from the room. I will definitely stay here again if I ever get the chance again.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by chefsam77 for Durban
Ask chefsam77 about Hilton Durban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review
6 February 2012
Dear Chefsam77

Thank you for your wonderful comments. We are delighted to hear you and your mum had a fantastic stay at our hotel, and you were able to take back good memories of your stay with us. Thank you once again and we look forward to welcoming you back to Durban Hilton soon.

Warm Regards

Roshini Naidoo
Journey Ambassador
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Mortsel, Belgium
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Good business hotel”
4 of 5 stars Reviewed 25 January 2012

The hotel is perfectly situated near the conference center. Unfortuantly we were there just before the COP 17 which ment it got difficult to get to and from the hotel. Otherwise a good hotel with everything a businesstraveller needs.

Room Tip: try to get as high as possible to enjoy the view.
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jwjlaane about Hilton Durban
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Julie Nolan, Guest Relations Manager at Hilton Durban, responded to this review
27 January 2012
Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in a review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive constructive feedback and I thank you, on behalf of my team.
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Cape Town Central, South Africa
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Best in town”
5 of 5 stars Reviewed 20 January 2012

I normally stay at Umhlanga but as I had business in and around Durbs I thought about trying the Hilton. To be honest I did not have high expectations with it being in town and a conference type hotel.
I was wrong! Really good check in, excellent staff at front desk, good porter.
Rooms were spacious, clean, well equipped and quiet. Web access was good but a bit pricey.
The sleep quality was excellent with good beds, unobtrusive aircon and thick curtains.
Breakfast was excellent with a good choice and fresh ingredients. The staff were very friendly and helpful and the concierge managed to assist with some difficult requests.
Check out was painless and the staff seemed genuinely interested about the quality of the stay.
The pool and gym area were clean and well kept and quite spacious.
Parking is a bit expensive and a bit of a mission to find the way in and out, but it is in the city so that is understandable.
It will be my hotel of choice from now on.

Room Tip: The higher the better view.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bizfish about Hilton Durban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie Nolan, Guest Relations Manager at Hilton Durban, responded to this review
24 January 2012
Thank you very much for choosing to stay at Hilton Durban and for taking the time to send in your review. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is always good to receive feedback and we would like to thank you for your kind comments.
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Funchal, Portugal
Top Contributor
62 reviews 62 reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
“Goos business hotel”
4 of 5 stars Reviewed 19 January 2012

Well located near the Durban beachs. Big rooms with all the amenities needed. Excellent service at reception and concierge. Gym and pool are quite good for a business hotel. One of the things that the hotel has to change is their fridges. They make a terrible noise at night, and to sleep we had to switch it off.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cdn07 about Hilton Durban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review
20 January 2012
Dear Guest

Thank you for taking the time to write to us. We are glad to hear that you enjoyed our hotel and you received excellent service. This will definitely be passed onto our Front Office Staff.

I will definitely pass on your comments with regards to the fridge to our Chief Engineer whom would deal with the fridges further. Thanks again for your comments and hope to see you soon at Durban Hilton.

Warm Regards

Roshini Naidoo'
Journey Ambassador
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Additional Information about Hilton Durban

  • Hilton International Durban
  • Durban Hilton
Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Price range (per night):* INR8,065 - 21,788

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