What a horrible, terrible, dirty, ugly, old, greedy hotel! And if you think that is bad - their service is worse!

*Uninformed reception - prepaid and then she wanted to charge me, I had to tell her how their system works and that they have online capability to take pre-payment
*Pre-requested Champagne in room, asked receptionist whether all was set when we checked in... she said "it should be" - needless to say it wasn't! I had to ask them to please bring it up... so much for the Valentines surprize element.
*I travel 69 nights away per annum and have yet to pay so much for so little, over R3,000 per night for a small, old, stinky hotel room - fit for anyone who simply doesn't know any better
* You also have to pay for Parking at Sandton city - you need change for it. I receive validated parking tickets where I shop, but not where I stay - crazy actually... then get told by another reception person upon checking out that they as staff has to pay as well - like that makes any difference to the situation.
* Be prepared to pay over R100 for a 1.5l of water
* I had to phone them again the day of check-out as they ended up charging me twice for accommodation, although this was discussed upon check-in

Get this, I received an automated survey via email 1 week later - I completed a feedback form by hand at the hotel!!!!! Not that I received any feedback from their useless staff and General manager, they ruined my Valentines & it cost me an arm and a leg for them to do so… I tried to leave a guestbook comment for them on their direct site, but I understand completely why they would deactivate the hyperlink to result in an error… all their guests would leave horrible messages for them – clever to leave only 2 comments from “happy” guests!

This hotel is a disgrace to their industry and a disgrace to South Africa!

I will continue to stay at the Radisson from now on when residing in a hotel group in SA - Legacy sucks on so many levels!