I stayed at the Joburg Intercontinental Towers in Sandton for 3 nights in July on a business trip. Check in was smooth and professional, and all the staff very friendly and courteous (throughout my stay). There is complimentary wifi but you need a code per device. Also, I don’t know if it was my 2 devices, but if you left them inactive for more than just a short time, when you reactivated them the wifi connection was lost and you had to go through the rigmarole of logging in again. Not the end of the world, but it got pretty tedious after a short time.
The room on the 25th floor was comfortable and well furnished, with good bed linen and nice thick towels. The bathroom was large with a great bath and absolutely awesome shower cubicle. There seemed to be hot water whenever you needed it, and the water pressure was superb. Every day I ended up not wanting to get out of the shower! Strangely the wardrobe area is part of the bathroom, but this is not a big problem. There was no iron and ironing board. There is an iPod dock, flat screen TV and DVD player, as well as a mini bar.
The hotel itself was quiet but the surroundings were not. If you are on the side looking out over the white Standard Bank building, you can see no fewer than 4 active building sites. There was a bit of noise during the day but nothing major. I was awoken at 5.50 am one morning by noise from one site however.
Housekeeping was good, and the room very clean. The batteries on the room safe died while I was there, luckily when I had the safe open. I asked for the batteries to be replaced but the staff seemed reluctant to do that unless I was there.
There is a small bar which didn’t get very lively at all. I didn’t eat at the restaurant in the evening, but the breakfasts were good with plenty of choice. The restaurant is where the generally good service quality falls down in the hotel however. It took nearly 15 minutes for an omelette to arrive one morning, and another morning it took 3 requests before I got something as basic as a cup of coffee. The restaurant was not that busy, and there always seemed to be a ton of staff around, most of them males in jackets not seeming to be doing much except walking round trying to look important while leaving serving guests to the female staff.
That’s about the only criticism I have of the hotel or its staff – everything else was great. The location is good too, with the Nelson Mandela Square shopping complex less than 100 metres away, and Sandton City mall is more or less next to it. At Mandela Square there are plenty of restaurants, and speaking from first-hand experience, Trumps Grill does excellent steak and reasonably priced wine, and the Butcher’s Shop and Grill ditto, although prices are a little higher higher and the menu and wine list much more extensive at the latter. The Oxtail is to die for!
I would stay again without a doubt.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 July 2012
Dear Valued Guest,
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Thank you for taking your precious time and sharing your service experience with us. Guest feedback is very important to us and value your comments and take very serious. I have noted your comment regarding the breakfast service and the time it took fo your Omellette to be served which is unaccpetable. I have shared your comment with our Food and Beverage Manager for him to address and to avoid the similar service shortfall in future.
Once agai, thank you for your valued feedback, and I look forward to welcoming you again to our hotel in the near future
This response is the subjective opinion of the management representative and not of TripAdvisor LLC