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Protea Hotel Balalaika Sandton – reviews, photos

4.0 of 5
20 Maude Street | Sandown, Sandton 2196, South Africa
Hotel amenities
Protea Hotel Balalaika Sandton
Ranked #10 of 39 hotels in Sandton
4.0 of 5 stars 205 Reviews
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205 reviews from our community

What travellers say about this hotel
  • Nelson Mandela Square(12)
  • Shopping mall(9)
  • Very good(9)
  • South Africa(6)
  • Friendly and helpful(5)
  • Very nice(4)
  • Swimming pool(4)
  • Buffet breakfast(4)
  • Bull Run restaurant(4)
  • Reception staff(3)
Traveller rating
    54
    102
    30
    11
    8
Only show reviews for Family (13) | Couples (58) | Business (73)
Date Rating
Old Bridge, New Jersey
Top Contributor
51 reviews 51 reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
“designed for expense account customers but has rough edges”
2 of 5 stars Reviewed 13 February 2012

Balalaika Sandton Hotel, Sandton
00 designed for expense account customers but has rough edges
++ Every country's outlets by desk
++ Nice looking room, big granite desk
++ Electronic safe
++ Refrigerator
++ HDTV 26"
++ Chocolate on pillow
++ Wifi but limited to 100meg download per day
00 toilet with big or small flush
00 two pillows on the bed
00 view of pool thru trees
-- Very hard to find room
-- Room direction arrows contradict each other
-- Floors do not really correspond to room numbers
-- Misdirected to room by hotel greeter
-- Safe bizarre and could not use
-- Only very upscale restaurants nearby
-- No place nearby to get a small meal
-- No thermostat, hard to make the room a comfortable temperature
-- No microwave
-- No clock
-- Television selection bad by US standards
-- Shower and bathtub
-- No washcloths
-- Mosquito problem
-- Floor 2 is for reception, but there is nothing on the elevator to tell you that

  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mark_Leeper about Protea Hotel Balalaika Sandton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, Manager at Protea Hotel Balalaika Sandton, responded to this review
16 February 2012
Dear ‘Mark_Leeper’.
Thank you for taking the time write your in depth feedback about our lovely hotel, located in the heart of Sandton, in close proximity of many Restaurants, Mandela Square, Sandton City Mall and the Sandton Gautrain Station. We have taken note of some of your concerns. However we also have to disagree with some. Please allow us to touch on a few. We are not a self-catering hotel, thus there is no microwave in the rooms. Should our Guests wish to have something heated up, they can phone our Room Service Team, who will gladly assist. Our safes have instruction pamflets on how to use them, should our Guests have difficulty, our Reception Team can be phoned and they will gladly assist. It is not a Protea Standard to have wash cloths or clocks in the rooms. There are not only ‘upscale’ Restaurants in the area; Sandton City Mall & Mandela Square offer a variety from Fast Food to upscale. The Bull Run Restaurant next to our hotel also offers small meals. We also offer 24 hour Room Service. Please accept our sincere apologies that you were apparently misdirected by someone to your room.
Kind regards,
The Balalaika Team
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Ascot, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“City stopover in financial quarter”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Two nights in this efficient hotel. Breakfast was only meal here and that was good with plenty of choice and well cooked.Staff very good, particularly the maintenance guy who had to saw through the padlocks of our cases as some idiot thought he had lost the keys. These were found moments later in the "safe place" the idiot had put them and then had another "senior moment" about. Oh well, another dining out story.
The room was not very good,adequate and tired, at the back of the hotel with a dreary outlook.The rooms with balcony overlooking the really lovely garden in the courtyard would be the best option.Public areas are comfortable and the TV showing West Ham United, playing live on one night was great! Especially as we won.
Not having been to South Africa until this trip, keen to see how shaping up, post apartheid and pleased that this area of Jo'berg was extremely multicultural as far as people milling around, shopping and eating was concerned. They seemed to be either as tourists or locals and office workers.
Walking at night to the local eateries in Nelson Mandela square was not something to "worry" about. The hotel is adjacent to a mall with a good italian restaurant if you did not wish to venture far.
Not an area for the adventurous-a B&B in Soweto would be more like it- but for my wife and on our first trip here,it was worth visiting.

Room Tip: Room overlooking garden suggested
See more room tips
  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lotuseater45 about Protea Hotel Balalaika Sandton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, Manager at Protea Hotel Balalaika Sandton, responded to this review
15 February 2012
Dear ‘Lotuseater45’.
Thank you for your taking the time to write your feedback on ‘tripdvisor’. We were delighted to receive your praise about the hotel and your stay. Your kind words about our Maintenance Staff Member in particular are very much appreciated. Please be assured that we have congratulated him on doing a great job. It is wonderful to read that your all round stay was an enjoyable one.
We look forward in welcoming you back again soon.
Kind regards,
The Balalaika Team
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Karachi, Pakistan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Charming old country style hotel”
4 of 5 stars Reviewed 7 February 2012

Very nice hotel. Has a great natural feel. Some rooms can be a little far off from the main lobby, but for those who prefer low slung accommodations as opposed to high-rises, this is the place. The Bull Run steakhouse has great food. Location wise this is close to the business district. All in all a very good experience.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Khurram_rezvi about Protea Hotel Balalaika Sandton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, Manager at Protea Hotel Balalaika Sandton, responded to this review
10 February 2012
Dear 'Khurram_rezvi'.
Thank you for your kind words and your positive feedback about the hotel and the Bull Run Restaurant. How wonderful to read that you enjoyed yourself.
We hope to welcome you back again soon.
Kind regards,
the Balalaika Team
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Lusaka, Zambia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Excellent Value for Money”
5 of 5 stars Reviewed 30 January 2012

The Balalaika Hotel has always represented great value for money. The hotel is perhaps the most reasonably priced within the exclusive Sandton area. It is located next to a shopping mall but the stores are gradually closing in advance of a major renovation in 2012. The rooms are always clean, the airconditioner works a treat and the beds are comfortable. The hotel is located next to the Bull Run Restaurant and Tivoli Italian at Village Walk complex. The Sandtom Mall is about a 5 minute walk away. Note: I have heard unconfirmed rumours the hotel will close due to a major expansion in the area and will eventually re-open after refurbishment.

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by AdamL1972 for Sandton
Ask AdamL1972 about Protea Hotel Balalaika Sandton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, Manager at Protea Hotel Balalaika Sandton, responded to this review
3 February 2012
Dear ‘ AdamL1972’.
Thank you for taking the time to write your positive feedback on ‘tripadvisor’. Your kind words are much appreciated. According to our knowledge the Village Walk Mall will start being refurbished mid 2012. The Protea Hotel Balalaika Sandton is not closing. At this stage nothing has been confirmed about the hotel being re-built. We look forward in welcoming you back again.
Kind regards,
The Balalaika Team
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south africa
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“a very pleasant hotel”
4 of 5 stars Reviewed 28 January 2012

a really good choice hotel, with a very clean spacious room, friendly check-in, and close to Sandton City shopping. one slight disadvantage is the parking - it is in a nearby carpark of a village shopping complex. plenty of restaurants in close proximity, and a 2 night stay here for a family wedding was so well worth it. a very good value hotel.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask iannsa about Protea Hotel Balalaika Sandton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balalaika_Management, Manager at Protea Hotel Balalaika Sandton, responded to this review
31 January 2012
Dear ‘iannsa’.
Thank you for your kind feedback on ‘tripadvisor’. It is wonderful to read that your all round experience was so positive. Your praise is much appreciated. Yes, we use the same parking as the Village Walk Mall, which has an elevator to the hotel.
We hope to welcome you back again soon.
Kind regards,
The Balalaika Team
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Additional Information about Protea Hotel Balalaika Sandton

  • Protea Hotel Johannesburg
  • Balalaika Hotel
  • Protea Hotel Balalaika
  • Sandton Hotel Balalaika
Address: 20 Maude Street | Sandown, Sandton 2196, South Africa
Price range (per night):* INR5,881 - 11,314

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