stayed at your hotel from the 26th February till the 27th ion the Presidential Suite.
Needless to say it was not satisfactory due to the following;
Jacuzzi did not work after I by E-Mail enquired if there was a Jacuzzi. After I reported this the deduction was that the pump broke down and that it could be fixed. I was given an apology with a bottle of sparkling wine. I chose your establishment due to it's features that did not work.
The DSTV in the room did not work.
The outer doors to the balcony could not open.
Reception asked for payment, although I already paid and had a confirmation of booking which I produced.
The staff was friendly, but not clued up on the hotel and the condition of the room.There was no proper introduction of the facilities.
You advertise what you could not provide,......