We got caught up the snow debacle in London, and so we arrived a day late for our 1 night stay in the hotel. While stranded in another country, I was able to speak to the reservations department in the hotel and they were happy to change our reservation to the following day without charge. We were taken aback by this offer and appreciated it.
But we didn't get to spend long at the Hotel because we arrived at midnight thanks to our flight arriving late at night and an early flight the following morning which meant that we missed breakfast.
The aircon in the room was a godsend and the shower was very good.
Maybe next time we'll spend more than 5 hours there!
