After booking the hotel via an online website and paying via CC for a superior double room, my booking was not recorded by the hotel.
Upon arriving at the hotel, and after sending them my confirmation email 4 times, the staff appeared not to know their email address and the email address on teh hotel card was not working, with all my emails bouncing back.
The lady on duty then took a full hour (1hr) to check us in (rather frustrating to say the least).

The following day, upon arriving back at the hotel at 9:30, we were locked out of our room. We then went back to the reception, and was told that we need to downgrade to an inferior room (for no apparent reason, and despite the fact that the hotel was empty and that we had paid in full in advance).
We stress that the hotel did not contact us once, to inform us that there was an issue, despite the hotel having our mobile and email addresses - this in isolation is poor form, as we were taken by surprise by the move.

The receptionists were not obliging, and did not move our luggage or use their discretion, but were instead rather unfriendly and refused to call the duty manager.
Furthermore, the move took over an hour to sort out.

The following day, upon speaking to the duty manager, he promised a solution and communication back to us - I am still awaiting this.

In addition, we are now in a tiny room, despite paying for an upgraded room, and no solution is in sight.

The hotels staff need major training, with respect to customer service, IT systems and general PR skills.

Furthermore, general service in the hotel is pathetic, with no butter being on the tables etc.
We will be hesitant to recommend this hotel to anyone.
The staff need to seriously pull up their socks.
This has been the most embarrassing and frustrating hotel stay ever.

My wife and I stayed in a suite for 2 nights at a great price (2nd-4th December 2011). The suite is what you would expect from a classy hotel very comfortable and huge in size. Off from the sitting room is a private patio which was great to sit in while you read and just chill. The breakfast was good and served in pleasant surroundings.When it was time to go home and after a 5 hour trip I realised I had left my watch in the room.I phoned the hotel and they found it in the safe I thought I had lost it but was glad to hear that it was found. Because of my experience with this hotel I would go back gladly.

I've visited the hotel on 5 occasions this year, staying for a week at a time, and I have absolutely no complaints. The service has been exceptional at all times, and the staff are friendly and always willing to go the extra mile.

In addition to staying at the hotel, we made use of the conference facilities for the week, as well as buffet lunches and dinners. Conference facilities is what is expected of a conference facility, and the lunch & dinner menus were varied daily, and got you going up for seconds.

All in all, possibly the best hotel I've been too.

I think this hotel can't be beaten in Sandton for it's price and level of service. The location is great, being not too far from anything in Sandton. The rooms are clean, service is great and friendly and the food is good. The provision of free wi-fi was greatly appreciated. The general amenities such as the gym and pool were also very adequate. I would definitely recommend this hotel to family and friends staying in Johannesburg.