I made the reservation utilising the Internet. Upon arrival I was told that I had not paid, despite completing this process via the Hotels website. I required a place of safety to store my Notebook and iPad, the Receptionist informed me that a safe was available in my room. When I enterd the room I placed the devices and other valuables in the safe provided and attemted to set the electronic lock - unfortunately the battery power which enables the lock had run flat. I contacted Reception to rectify the problem, I was however informed that this was not possible. They could move me to another room or I could store my valuables within the Reception Safe-deposit area. I real and frustrating inconvenience. Breakfast was totally over priced.
- Accor Johannesburg Midrand
