I was grateful to have a prompt airport pickup and a courteous driver waiting at arrivals after an overnight flight. The design of the house and garden was nice from the outside, really impressive driving in. It's perched on a hill and the back of the house offered nice views of the area.
Other than that, this place left a lot of room for improvement. The front desk staff averaged at apathetic. Friendly in some exchanges, nickeling and diming at others, visibly annoyed at times, but mostly just apathetic. I got more courtesy and saw more enthusiasm from the cleaning staff.
The WIFI was down, the internet was only accessible during front desk hours. There was a cockroach walking across the table as I sat down to a not so good dinner. The cooking staff seemed to take pride in their work, I might have had some bad luck on the dish they served that night. The "newly renovated" areas were hard to come by. The facilities were adequate, but the claims on the internet just set me up for disappointment. The house had a strange, old, nostalgic, italian grandma's feel to it. The upstairs smelled like it hadn't been aired out since the 70's, the pictures, furniture, design all added up to a strange vibe.
The free transport is a huge upside, but other than that, with so many other options out there, this will now be my last resort for joburg. Luckily, their biggest weakness can be addressed more easily with some training and/or personnel changes, but I can't really recommend this place as it is now.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC