Even though the name of the hotel contains the word "airport", please do not get fooled; it is not within walking distance and they do not provide free airport shuttle service (or any shuttle service at all for that matter). The taxi to and from the airport would easily cost you 50+ rands.
All night long, there was loud noise made by some soccer team, who happened to be staying at the hotel, and the hotel staff did nothing to stop it. Not only did I have a hard time falling asleep because of the noise, when I went down to the restaurant for some breakfast in the morning, there was no waiter or anyone on the staff to serve people. And when I was checking out, one of their ladies told the rep at the reception desk that she saw me in the restaurant having breakfast and that she needed to double-check to make sure that my rate came with breakfast. After the lady at the desk looked at some papers, she told me that my rate did not come with breakfast and that I had to pay for the breakfast, which cost 95 rands (USD 13)...which is a rip-off by the way, for just some coffee and OJ and croissants at a 3-star hotel like this.
I said to the lady at the reception desk that they should have had someone at the entrance to the restaurant chekcing people's ID's and room numbers to make sure that their room rates included breakfast, but to no avail. I was forced to pay the 95 rands eventually.
After I returned to my home country, I tried to get in touch with the hotel and their service centre about this incident many times, and all I got from them was " we have referred the matter to the location..." It has been more than 6 months now, and I am still waiting...
Therefore, I would strongly recommend AGAINST staying at this damn hotel.
- Don Johannesburg International Airport Isando
