We had stayed here twice before and thought our experience was fine, but this time...what a different story. We booked the reservation at their website, but when we arrived we were told that "unfortunately" they couldn't honor our reservation even though we had the confirmation!! After we insisted that there wasn't any "unfortunately" in all this and we wanted a room at our confirmed price...they had a room for us at $50 more...we were told we would have to wait for the manager to arrive. While sitting in the lobby we dediced to call the Wydham customer service number and before we were able to complete the call they suddenly decided they would give us a room at our confirmed rate. Now for the room, we are sitting in a room that the thermostat doesn't allow us to have heat. Maintenance came up once and said it was fixed, but it wasn't and then the front desk person came up and said it was fixed...it wasn't. We haven't had any heat all night. We also informed them last night that we couldn't close the drapes, but they ignored that issue. Fortunately my husband was able to work on it and find a way to force it closed.
- Wyndham Green Valley
- Wyndham Canoa Hotel
- Green Valley Wyndham
