My son had left his I-Pod in the room, and I called the hotel as soon as we realized, and Hilary, who turned out to be the GM, was very helpful and prompt. She took my number, and after checking with housekeeping, called me back to let me know that they had found the I-Pod in the dresser drawer. We were halfway back to California before we realized the problem, so I asked if she could mail it to me, which she said would not be a problem. I gave her my credit card information, and Hilary personally called me later to let me know that the package was picked up, and what the tracking number was. I am so appreciative to Hilary and the housekeeping staff for their promptness of not only finding the missinig I-Pod, but also in getting the item sent out so that it could get back to us. I was impressed with our stay prior to the discovery of the missing I-Pod, but I am even more impressed now. I will without a doubt come back to this hotel the next time I come visit my brother in Goodyear, as well as recommending it to other family members. Thank you again Hilary!
- Holiday Inn Goodyear
- Goodyear Holiday Inn
