Had the opportunity to stay at the Holiday Inn Express this past week. Also had the opportunity to stay a night at the Holiday Inn, also in Goodyear. After having stayed at an Holiday Inn Express in Porterville, Ca., I assumed it would be just as nice in Goodyear. Well, not so much!
The Express lacked in customer service by comparison to the Porterville Express, and far removed from the Holiday Inn just up the road.
Breakfast looked like it wasn't' worth the calories, except the coffee I must say, was acceptable.
The room lacked any warmth, and felt like an old motel.
When we checked in the gal at the front desk could clearly see we were tall, and would require a king bed. However, when we arrived at the room we were given 2 full beds. After a phone call she changed it to a king room, but couldn't help herself by adding, "I won't charge you extra for the king". Comment wasn't necessary, and had we been offered a king it would not have been an issue on the extra cost. Needless to say, we'll be staying else where when in Goodyear, Az.
Room Tip: ask for a king!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
Thank you for bring your stay to my attention. I apologize that our hotel did not meet your expectations. Guest reviews give us valuable information in order to improve our hotel and service to help all of our guests have the best experience possible.
One of our frequent compliments from our guests is how pleased they are with the wide variety of breakfast choices. I am sorry that you were unhappy with our options. I have spoken with our breakfast bar hosts to ensure that our presentation and options are always at there best.
I am very sorry that our customer service was not at it’s best when you arrived. This is also a rare and unacceptable occurrence. I have printed out your review and discussed it with my entire staff. We have also added it to our training materials for new front desk agents as well.
Thank you again and I hope that you will give us another chance to improve your option of our hotel and our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
