Arrived at Hampton Inn Chandler at 1:45 PM with a confirmed reservation on a Friday. Was told by a cleaning crew person that the only person working at the front desk was out to lunch and to come back in 15 minutes. I returned 15 minutes later and front desk employee was there, talking on phone with what was obviously a personal call. I waited. and waited and waited. Finally, he hung up and I tried to check in. He told me that he couldn't rent a room because no one had yet entered the cleaning status into the computer, he didn't know if he had any available rooms or not. He saw my reservation in the computer but could not give me a room yet. He recommended coming back in 30 minutes... maybe. No guarantee. He said it might take longer.

I went up the street to La Quinta and got a great room immediately.

The desk staff and manager went out of their way to work with an outside reservation company to bypass restrictions on reservation changes and find us a better appointed, more comfortable room. We really appreciated their consideration and effort

We moved to this hotel rather than continue staying in downtown Tempe. The reception staff were extremely helpful and our jacuzzi-equipped room was spacious and good value compared to downtown Tempe prices. The room was well appointed and clean, the inculsive breakfast was good and we go back and stay here again.

My travel to the Phoenix area brought me to the Mesa/Gilbert/Chandler area this time, so I chose to stay at this Hampton Inn. Room rate very good, I booked online and got the AAA rate. This hotel seems to be a few years old, the trees are mature and there's quite a lot of shade to park in - something to consider here in the summertime.

I learned after check-in that not all the rooms have a fridge and microwave (mine didn't). This wasn't a major concern for me. Otherwise the room was quite good. Cable TV had fewer channels (about 38) than at other places. High speed wireless internet varied in speed (to be expected when other guests are online), fastest was about 1.5 megs.

There's a Denny's and a Mexican restaurant within walking distance, and a Circle-K and a Whataburger across the street on Chandler Blvd. There are a lot of other eateries nearby, including other fast food places and a Waffle House. There are two Indian casinos close by, Wild Horse Pass and Lone Butte.

This hotel is easy to get to, I-10 at the Chandler Blvd exit. It's located in an area of business parks, but it seemed rather secure and not a dumpy neighborhood. I saw police patrolling frequently so it gave me some reassurance.