I called in about 4.5 hours prior to arriving in Bisbee - last minute weekend trip. Wendy was super helpful and told me about a special they were having on the suites, about 25 bucks cheaper than usual. I thanked her, reviewed my options, and decided to give it a shot. If you have read any of my other reviews, I am pretty particular, and wanted to try something new.
I called her back and made my reservation. She was sooo nice, and completely helpful. She gave me tons of heads up, like finding the parking (cause my GPS was totally wrong how to find this hotel), check in being at 7 so to get a move on, etc.
I got in to Bisbee with my boyfriend and we found an area to park. Little confusing cause the main entrance is sort of in an alley off Main street. We picked up the red phone and it didn't buzz her (I'm sure being the only manager isn't super awesome). I called her from my phone and she came right down and apologized that the red phone didn't buzz her. We checked in, signed papers, and she gave us recommendations on where to eat and showed us a map of where to find certain places.
We were then showed to our room. She walked us through everything, and even put up with my boyfriend's blatant humor, she made me laugh. She showed us where the extra pillows were, how to use our shower, heating and cooling, tv, kitchen with water already in the fridge, coffee and tea, and even popcorn on top of the microwave oven. It was so cool :)
She then gave us our keys and since the hotel only has 7 rooms (ours was across from hers by the back door, which was good cause we were in and out of the hotel til about 1AM), she showed us the main hotel key and the room key. I guess what I don't get is the complaints about the management in the other reviews - there is only one manager on site, and they practically live there...have a little understanding especially in a location as this, its not like there are multiple employees or answers to every problem...just sayin :)
In the morning when we checked out she didn't respond to the phone call in the lobby or my phone call from my cell, but I found out she was walking her dogs - I was only curious what to do for a proper checkout. I simply put my keys in my lock and left, cause I saw another room that had done so.
The ONLY turn off for me were the beds...the pillows were good but I'm an iffy sleeper...bed can't be too hard, too soft, etc. and it just wasn't my style. The boyfriend seemed to sleep just fine. I wouldn't go as far as to recommend they change it, but that's totally picking hairs. My stay was excellent, I am so pleased with it.
Thank you Wendy!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC