In our 3 weeks trip, we planned to stay the longest at this hotel :( (big mistake). First of all there is no beach, the only way to enjoy the water is from the marina, which is very deep and rough sea. On top of it, the "life guards" from the hotel don't even swim....
The AC in our room didn't work properly and we have "technicians" EVERYDAY trying to fix it, which never happened... When we asked for a fan -to help move air- they looked at us as if we were asking for the moon... of course it didn't happen.
Hotel grounds are vast but they don't even have a cart to transport luggage, one of our friends' suitcase was ruined when they dragged it on the cobblestones. (no one cared..)
We were convinced that is their "marketing plan" to ensure you CAN'T enjoy the facilities. The front desk is far and up hill from the rooms; and they "stopped understanding" English as soon as a problem was mentioned and ALWAYS you needed to call back in 30 min...
We paid extra for a "higher" all inclusive package, which only gave alcohol BUT for that to be used, was either at the restaurant (not open 24/7 - just by schedule) and at the beach bar, then the glasses they give are the smallest plastic cup in the market. not only that, If you want a drink at the marina IS NOT INCLUDED, neither is room service.
Food was mediocre and the vegetables were used next day for salads... eewwww. Flies everywhere... we all got sick and were suspecting the water at the restaurant was not mineral water... the bottles looked old and dirty... Bottle water was NOT included either (of course)...
We were NEVER able to connect to Internet at the hotel, have to call a taxi and drive, at least 15 min, to an internet cafe... NO one cared..
We ALL were VERY disappointed, to the point of NEVER returning to Marsa Alam.... maybe there are great hotels there, but we will not take the chance.... they ruined Marsa Alam reputation for all...
- Sol y Mar Solitaire Hotel
