This charming little hotel is definitely a gem and one to stay in if you visit this fantastic city.
Receptionist was friendly on arrival but we did have to carry our own bags to the room. The rooms were lovely and big with a juliette balcony and were made to look quite rustic. There was no fridge, bathrobes, iron or tea/coffee facilities in the room which I would have liked. the only major downside is that the aircon wasnt working and despite telling reception, it was not fixed in the 3 nights we stayed.
There bar across the street is very good and is enjoyable when the seats are in the shade.
Breakfast was very disappointing - better to eat out in one of the many cafes around. The receptionist will open the hotel bar for you on an evening should you wish but the prices were incredibly expensive so we only done this one night.
Great hotel though. I normally stay in the Parador when I visit Avila but prefer this hotel now.

We chose Avila as our base for visiting the 3 main cities/towns in the area ie Avila, Salamanca and Segovia and it turned out to be a great decision. The hotel was better than we expected even though it didn't meet our requirements of having a refrigerator or safety deposit box. Rooms were big, it was quiet, breakfast was good and it had character. Street parking within 250 metres or so was free overnight and low cost at other times. Good restaurant too.

Stayed for only one night and it was just perfect. Right inside the walled city, with excellent signs to their location if you are driving in as we did. Speaking of which, if you park in the public parking underground lot across the st., just outside the wall, know that you NEED TO BRING YOUR TICKET WITH YOU. You will need to show it to the camera to get back into the lot. The hotel and rooms are very charming. Not the thickest walls nor the most comfortable beds of our trip, but we would definately recommend nonetheless. Spotty WIFI, lobby only. We went to their bar (across the st) and it was fine. Restarant was closed the night we were there.

Excellent place with spacious, comfortable and very clean room, good customer service (not so good English, but absolutely good enough!), central but peaceful location, etc... Have a look: http://www.elrastroavila.com/index.asp . I can warmly recommend the place!