We arrived SAPA after a long day. The hotel is stunning. Right after walking into the lobby we was served Hot sidder drink. The employee are very nice and friendly. We had a family room that was beautiful. Very clean and the heating is excellent (December time). Breakfast is very good couldn't ask for more. They also have a small kids club but no supervision. And on morning that let goats and rabbits to run free on the lawn. We all loved this place. The SPA is a little faraway. You need to walk about 3-5 min up hill. And the pool was not heated due to some technical problem, so we couldn't enjoy the pool.

Warm friendly great service good food ,close to "north face " heaven
Buy a north face backpack for 10 dollars!!!

We mostly enjoyed our stay at the Victoria Sapa. The hotel was nice, although a bit rustic, tours arranged by the hotel were well done, and the food was good. Our main complaint was about the Victoria Express train. Since the train was fairly empty, on the way to Sapa, we enjoyed our 4 person sleeper cabin although we'd only paid for 2 beds. The return trip however was extremely frustrating.

The train was fairly empty, and once again, my wife and I had a 4-person cabin to ourselves. Then train manager came around and asked if we wanted to upgrade to a deluxe cabin for USD 160 more--mind you a deluxe cabin is just 2 people per cabin versus 4. Given that the train was only about 25% full, we declined. The manager came back a second time, and offered the upgrade for a special price of USD 100 more. At this point, it was 10 minutes after the departure time, but the manager insisted that more guests were arriving and he needed our cabin. When we once again declined, the manager took 2 other guests out of their cabin, moved them to our cabin, and left at least 1 empty cabin.

We only paid for 2 tickets, and had the train been full, I would have had no objection to sharing with other guests. In this case, we got the impression that the manager was just trying to shake us down for some extra money, and the idea of piling the 10 guests into as few cabins as possible on an empty train seems contrary to good customer service. Moreover, we did not appreciate the train manager lying to us about more guests arriving, in order to get an extra 160 USD out of us.

Absent the experience on the return train, this would have been a 4 star review.

Beautiful location even though it was in the mist for 2 days in January. Excellent food ,comfortable rooms.
Arrived by train from Lao Chi at 6.15 am and you cannot check into hotel until 2.oopm. Not very flexible as hotel was not full at the time. Only drawback.