I did not stay in the resort, but visited their Ayurvedic Spa for massage.
First to talk about the resort, its built on a highland which gradually goes down to the beach. Huts of different categories are built on steps of the highland. The approach
of the resort is little confusing as there is another one with the same name adjacent to the main one (as we were told), courtesy family division. The reception looks okay with tons of tropies won by the resort since 2000 from the GOI.
Though we were booked a 2pm slot but it took almost 30 mins to get an appointment with the consultant and then another 30 mins to get the massage.
This is the only resort which was recommended by all in Kovalam for Ayurvedic Massage and we got a mailer from the resort with all teh options for 1 hr, 2 hrs, 3 days, 7 days etc.
But when we finally settled with the consultant its only 1 hr which was suggested as I could guess that they are usually busy with inhouse guests who come there for weeklong ayurvedic treatments. So the other options are basically not applicable though mentioned in the brochure.
Now with the Ayurvedic massage - the process was good and the masseur was good too (educated from Ayurvedic College and trained). But what was not at all expected was the poor hygine condition. The room used for the massage had cob webs, soiled cloth, dirty mat....over all the room was cluttered with things here and there and most of it was not clean.
Also the privacy was not maintained as sometimes while resting on the mat with oil all over, the masseur will keep walking in and out. Its little embarrasing and not relaxing for sure.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 August 2011
Review is posted to Wrong Location
Somatheeram Ayurveda Resort is running a legitimate Ayurveda hospital within the resort, where our clients are in- house guests who stays for 7- 30 days or more. We do not encourage Walk-in customers in our hospital as our programs are serious Ayurvedic Treatments than just a massage. We run our hospital with a team of 20 doctors, it’s not a spa. This is a Green Leaf certified Ayurveda Hospital by the Government. We keep clear medical records of all our clients, including clients taking a single therapeutic massage. According to our records, there is no one matches the description of the traveler neither stayed in the hotel nor visited the hospital.
There is another resort called Somatheeram Ayurvedic Health Resort, which suits the description of the property. So the client might have misunderstood the trip advisor profile and wrongly added the comment.
Somatheeram Ayurvedic Health is not our competitor, but share the same name (mentioned in the review). They received awards since 2000 and are displayed in their reception (as mentioned in the review). Our resort is also recognized with several National and International Awards. Somatheeram Health Resort is set up on a hillock towards the beach. (as mentioned in the review) Our Hotel is situated on a cliff overlooking the sea. With all these facts it is understood that the traveler misunderstood the profile by similar property name.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC