The + : great water view, nice outside seating, weather permitting, and very good food.

The neutral: Some rooms dark and small, others much nicer, check first. All else about the rooms was adequate, some posts mentioned the cost, it's not cheap anywhere in KTN. As noted, it's a LONG way from town.

The - : I don't appreciate hearing the owner deliver a political rant as part of the check out service, that's one of the main things I go to Alaska to escape!

We stayed at the Narrows for 5 days, 4 nights. The staff are extremely friendly and accommodating, including office, restaurant and cleaning staff. The rooms are clean but sparse---a bed, white walls, cheap prints on walls, a table, and a mini-fridge in the room. The beds are very soft, if that is a concern for you. Since we were rarely in our room, the lack of updated and tasteful furnishings did not bother us, but for 4 people--2 adults, 2 young kids--the room was small and rather claustrophobic. So- here's my pros & cons:
Pros:
1. very clean
2. professional, friendly staff
3. close to town, right on water
4. free shuttle service everywhere
5. restaurant and bar attached to hotel
6. Fire pit for guests to use outside on grounds.
7. Price is very good compared to Best Western and other motel/hotels in area.
Cons:
1. austere furnishings, small rooms
2. continental breakfast not comparable to Best Western/Holiday Inn.. very limited, no seating.

I think this is an excellent Inn for price-concerned travelers, but people with kids might want the suite. People with higher end tastes might be unhappy here; take a look at Salmon Falls Resort at the other end of town (several miles outside of town). We found very little in the 'high end' category in Ketchikan; this is a town that either supports fishing industry and is rather run-down, or cruise boats, and the cruise people don't stay overnight...so therefore no need for luxurious downtown hotels.

I did some research online and decided to book our stay at the Narrows. This was our first trip to Ketchikan and have been impressed with the quality of service. It is farther away from downtown, but they provide a free shuttle whenever you need it! The restaurant adds another bonus for making our visit relaxing.

The Narrows was our first stop on a three week expedition in Alaska and turned out to be one of the most enjoyable locales on the trip. Service was friendly and patient with our large group. Food was piquant; dining room offered great view of waterfront. Also provided fast transportation into and out of the town. Should be considered as a resting/dining stop by all Ketchikan visitors