Great location downtown. Very friendly, accommodating staff. Food and atmosphere in the restaurant (Zen) was nice. Price was very reasonable for alaska in the summer.

And yes, the hotel furnishing are rather dated.

All in all, I enjoyed my stay here for 7 nights.

The hotel is clean and the staff are helpful. My room was well made up, but the complementary packet of coffee for the in-room coffee maker was not replaced by housekeeping. This only matters if you are a coffee addict like me. Otherwise, I had a very pleasant stay. This hotel is extremely convenient to downtown; virtually everything you want to see is within a few minutes walk.

The rooms were ok....nothing great but nothing to complain about either. The younger kids that work there were really good with service, but the manager and main people at the desk not so service oriented. It is obvious that they are not expecting return visitors. I was there with a tour group for 1 week. We wanted to swap a room that was a single to a double and move one of the people who was having problems. We were told to come down the next evening and they would take care of it. That person was supposed to be back to work the next day at 4pm. We stopped at the desk and asked about it at 1230 when we saw that the manager was there and was basically laughed at. We were informed in a very rude manner that if we wanted to do that we needed to be there before noon. Even one of the people who had been there the night before and heard us being told to cme down after 4 said we needed to be there before noon. Then when scheduling the shuttle to the airport, they assured me that 1 hour ahead was enough. I'm glad I didn't listen to them. I left 2 hours ahead and barely made it through security in time to catch my flight. There was obviously a cruise ship that had just docked and all of those people were there to catch flights as well. OK for a night before a cruise or after a cruise, but I wouldn't recommend it for a land vacation.

We thought the reviews read in Trip Advisor were really off base. The hotel was very clean, in a great location and a very helpful staff. We stayed a totaly of 4 nights, two together then back twice. Bobby at the front desk was even able to get us the same room each night. Would recommend getting a room with a view.