Dirty, nasty, icky, gross. If you are a person with extremely low standards who doesn't mind a totally dirty place, you'll be ok. This is one of the worst places ever. The website is terribly misleading. The place needs a paint job inside and out. It needs cleaning inside and out. The "private balcony" statement is a total fabrication...they have one long balcony with a low railing separating one unit from the next. Avoid this place. We checked out 30mins after checking in. We only stayed that long in order to make other arrangements.

Didn't get picked up at the airport because the young receptionist messed up names. Had to take taxi after hotel let me wait more than one hour at the tiny airport (how can you miss a arriving guest??). Not a sign of appology. Hotel promised refund of the taxi, but credit card billed showed the refund withdrawn AFTER I left the hotel one day later. Wifi only works at the reception, not in room, noisy room, very unpolite staff (but not all, depending who was at the desk).
A long way from the town. Next time I'd spend an extra 20$ for a most likely way better accommodation.

There were a few reviews here that I honestly believe were written by friends or relatives of the managementm if not they themselves. The reason I didn't mention the employees themselves is that I don'r believe they themselves are proud of the place. The moral is very poor and there are public relations skills paracticed at all.
When we complained about our room not being made up, the front desk agent said "the rooms are only cleaned every two weeks'. The carpet in our room was testament to that. We could not get towels, toilet paper etc. without going to the front desk and sometimes they couldn't find what they needed. The general manager had to come in to get our tv working, it took awhile and when he got done, there was no apology or even a goodnight. All we got is the door being slammed on the way out.
I have to agree whole heartedly with almost every complaint found here and there is a serious patern. For years I have enjoyed my stay at this very hotel but there is new management and in my opinion, your choice of this as your destination couldn't be a worse mistake.

I arrived on a ferry early morning (5am), and knew I should wait a little while before trying early check in. In making my reservations, I was not assured early check in, but he said it would be possible they'd have some rooms ready that early. When I arrived at 8:30am, I was hit by a combined odor of rotting wood and pub haze. Another gentleman from my ferry was at the desk. The clerk did not acknowledge me at all, and I patiently waited, listening to the other gentleman's woes. HE had been guaranteed that a room would be available this early; he and his family were exhausted. No such luck. (Initially, I thought the man was just grumpy.) Additionally, the clerk insisted that he run a credit card, but the man had paid through Expedia.com and HAD A RECEIPT. The clerk raised his voice and made no attempt at courtesy or empathy. I'd had enough. I had been there for 10 minutes and figured I'd have plenty to do in Juneau for a few hours. Upon my return 3 1/2 hours later, the same man was there, arguing with another clerk that he'd been charged for too many people! The girl would not bend- isn't the customer always right? This time, however, another staff member helped me. I pulled out a post-it that had many important phone numbers and confirmation numbers for my trip so I could tell her my info. She cut me off mid-sentence- twice- and then GRABBED my post it out of my hand. I was still friendly until the end (usually it brings out the good in customer service people, but not this time). She was rude and abrupt, and when inquired about early check-in, she said "nope, see you at 3." Ok then. I arrive at 2, realizing I'd left my post it with her, and she said she'd thrown it away, and I could HELP HER LOOK FOR IT IN THE DUMPSTER, and the whole while she was on the phone! I followed her and she never held doors for me or did any of those normal polite gestures human beings do. I was floored. Finally, she rung me up for my room, and as I always do, I mentioned, "By the way, I'm not sure if the guy making my reservation wrote on the computer that I have two dogs" - the ENTIRE reason I chose this place, by the way, is that they allowed pets- "Do I need to sign anything?" She replies, "Oh, we don't allow pets." Of course I'm dumbfounded, because I confirmed several times with my reservations that my dogs could stay. Eventually, she says, "Fine. Let me ask my boss." A few seconds later, she returns to say, "I'll refund your money." WHAT? And sleep outside? No offer of another hotel or anything? I've been waiting since 5am to sleep! This is high season, and where the heck am I going to find another room for less than $100- my per diem allotted to me by the government? I calmly- seriously, I'm still trying to be nice to see if she would return the favor- asked if she knew of a hotel that allowed dogs. After dismissing the question as though I'd not asked, helping another customer, and answering 2 phone calls, I asked again and she said, "Yeah, the Alaskan. Here's their number. You can call from your phone." No kidding, that's what she said. I said, "Thanks!" And called. Good luck, you miserable place, in keeping customers with that kind of service.