My husband and I stayed here in the summer on our first visit to Juneau. It is a very nice place and the owners are very nice people. We enjoyed it. However, it is a bit misleading in that it is billed as a five star resort and it really is not that. Our room was small but adequate, though there was no bathtub, which is decidedly un-spa like. Our mattress was a queen, and we use a king at home. Amenities: the sauna 'room' is actually a one person residential sauna which is too small to lay down in. The 'pond' is cute but certainly not large enough to use the paddle boat they have. There are no on site spa services. It is not out in the woods, but is located in a suburban neighborhood. There are bikes to ride, but unless you want to ride around a housing neighborhood, you wouldn't use them. It is very conveniently located for the glacier, and our room was clean.
In sum, If you think of it as a B&B rather than a luxury resort you will not be disappointed, except maybe with the price.
Room Tip: Perhaps try asking for a room with a tub or king sized bed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
I am truly sorry you didn’t enjoy your visit to Pearson’s Pond. It appears, in large part, to be due to some misunderstandings/misconceptions, so I’d like to take a minute to clear them up. First, Pearson’s Pond is not a large-scale resort. It is a 5 room inn located on the bank of a glacial kettle pond and offering exceptional hospitality and premium amenities in a casually elegant setting.
Our inn is advertised as an AAA "Four Diamond Award" winning inn. In fact, we are proud to provide the only 4 Diamond accommodations in the entire state of Alaska. We are also proud that our guest reviews on Trip Advisor have awarded us an average of “Excellent” (5 circles) over time. We are well aware of the differences between the ratings systems, but people who are not in the business sometimes confuse the 2 and incorrectly use the term “stars.”
We are located in a large-lot neighborhood and the property and garden are designed to provide a sense of seclusion and serenity. Once inside the inn or in the back garden it is difficult to see or hear anything but the mountains, rain forest, fountains and wildlife. Our half-acre kettle pond sports lily pads, a canoe, a peddle boat and is home to 2 or 3 duck families. Most guests appreciate being able relax on the dock or have a leisurely paddle while they feed the ducklings.
We actually offer quite a number of spa services on site including a wide array of massages, facials, and hand/foot paraffin treatments. However, like most spas we do ask that you schedule your treatments in advance to ensure availability. Our sauna is advertised by the manufacturer as a 3-person sauna, but we suggest no more than 2 people use it at a time.
We make every effort to ensure our guests are aware of our luxury queen beds with feather beds, that our premium rooms are the ones that include a 2-person whirlpool tub, and that 2 of the deluxe rooms have showers only. We also make every effort to let our guests know that there is a great walking/biking trail around the corner from the inn that runs along the Mendenhall River, that the inn is about a half mile from the well-known West Glacier Trail, and we are an easy 3 mile bike ride to the Mendenhall Glacier and its half dozen other trails. These things are well-covered in our telephone conversations, welcome packets and confirmation letters.
The next time you visit Juneau, I hope you will give us a chance to show you all the features and services provided by our inn and how they can be used to enhance a terrific Juneau holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC