My husband and I booked this "hotel" for 3 nights.
However, we could only stay there only 1 night.
On the 2nd day, when we got back the room, there was a notice on the door, says that they checked us out and moved our luggage out of the room without asking us!
I couldn't understand what happened, and asked the staff at the office.
Then, we found out that they thought somehow we stay only one night, and the guy treated us like we did terrible thing.(not checking out on time)
And what's more, even though we showed our reservation confirmation for 3 nights, he blamed us. What he said was we paid only for 1 night when we checked in, which was because the staff charged us only 1 night, and we didn't know we had to pay for whole stay when we check-in. As you know, some hotels charge customers whole amount at check-out. How should we know we had to pay the amount the staff didn't charge!?
And what kind of "hotel" would check-out the customer who has confirmed reservation for 2 more nights? The notice on the door showed my name to the public all day, and believe me, it was really awkward. The tone of the notice was accusing us.
Oh, and they threw away our small items that we left the room.
We, of course, didn't pack our luggage because we weren't supposed to be checked out that day, but when they moved our luggage, they just moved big baggage and threw away little things. We never got back.
Even after found out what they misunderstood, the guy never apologize and kept rude attitude. .yeah, really really RUDE. And there was conveniently "no manager" at the time, the guy said he would ask manager to contact us about throwing customer's belongings, but we never heard anything from the manager. Probably they just don't care customers.
After we decided to walk away the terrible place, we went to Denali RV Park & Motel and White Moose Lodge to ask if they had rooms. Unfortunately there was no room for us, but people there were really really nice and kind, they helped us to find accommodation. The man at White Moose Lodge even made a call for us to ask vacancy in other motels. If we go back to Denali, we would definitely stay these places.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 September 2011
As the manager of the Denali Park Hotel we are very sorry that your experience with us was not a positive one. Your reservation was made online through our reservation system and came through as a one night reservation. This was the only information we had available and of course assumed that it was correct. You would have had a reservation confirmation email that stated your reservation was for only one night. This should have been checked on the guests end before arrival. Unfortunately, we were full the following night and did not have another room available. We also apologize for any "rudeness" on our end from our front desk associate during this interaction as this was not a professional response to the guest. However, there is also guest etiquette that I'm sure was compromised during this interaction. As for the travel sized personal items our housekeepers would have thrown these away assuming they were left behind and the guest did not want them.
Again, we apologize for your inconvenience and negative experience with our hotel but feel that it is the guests responsibility to confirm that their reservation is correct before arrival especially if made online.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
