In December 2011, I travelled to Aitutaki. This was my first time to Aitutaki; despite being of Cook Islands decendant. From when we were picked up to when we were dropped off to Gina's Garden Lodge; I felt like our host was quite rude. Firstly, on our way to the Lodge (from the airport) we were asking questions about the location of certain places (eg. car hires, beach areas etc). Then suddenly, without our knowledge, she stopped at a car hire/ petrol station saying something like "the car hire here; go inside and ask". With that, we did not at all ask to be taken to a car hire nor were we wanting too as it was late in the afternoon, and we were tired, so we just wanted to settle in our place. Secondly, on our way to the accommodation our hosts decides to pull over, get out and say "this is a shop; come on" and she was gone. By the time I walked into the store, she had taken groceries (her own) to the counter and was ready to leave.Thirdly, when we went into the accommodation, all beds on both levels had gecko fieces. Curtains seemed like they have been there for years; with the dust building. And our towels looked like they were bleached and washed 10,000 times, as they were so warn out and thin -_-.
I believe we were treated differently because my mum is a Cook Islander (we travelled together) and she knew the lingo; however, that leaves no excuse to treat new travellers.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 January 2012
I was very sorry to see the review of my Gina’s Garden Lodges recently posted by Mem S.
I met and greeted both these guests with traditional Gardenia eis at Aitutaki airport and brought them to my Garden Lodges at Tautu. I normally charge a fee of $NZ16 each for round trip airport transfers, but in their case as a welcoming gesture I did not charge them at all and their transfer was free both ways.
Without exception I treat all my guests in a warm and welcoming manner. It is our Aitutaki culture and custom to do so. I am sorry that Mem S and her Mum did not feel that I was friendly as I always try to reach out to my guests with information which will help them enjoy their stay.
We stopped at a food shop for them to make their food purchases. I cannot recall there being any problem with this. I try to ensure guests have enough provisions to take them comfortably through the night until they can get organized for their holiday.
At the request of the guests we made stops at two car outlets to get them a hire car which suited them. Both myself and the car hire people tried very hard to get them a car which met their needs.
Myself and my housemaid make every effort to keep our accommodation clean and spotless. Lodges are serviced every day and guests are provided with fresh, dry clean towels. Aitutaki is a tropical island, which is why people visit us, and part of this is having geckos and lizards – as well as mynah birds – in the environment.We constantly try to keep ahead of the mess they sometimes make. We regularly wash our lodge curtains.
Our towels are not brand new, but we replace them regularly as they become worn.
I deeply regret that Mem S feels that herself and her Mum were treated differently because they are Cook Islanders. I myself am a Cook Islander. How could I treat people of my own blood differently than I would other visitors? To do so would be far worse than racism and would deny what I am myself.
I am pleased to say that as well as guests from all over the world, we have welcomed many Cook Islands guests at Gina’s over the years and I hope to welcome many more in the future.
Meitaki Maata e Kia Manuia
Mrs Tutai Clarke
Manarangi Tutai Ariki ( Queen Manarangi Tutai)
Owner
Gina’s Garden Lodges
Aitutaki Island
Cook Islands
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC