I don't know where to start... We were a little hesitant at the idea of staying in a 'backpackers' in Central America, but after reading reviews of Costa Rica Backpackers we decided it sounded reasonable. Having stayed in multiple backpackers across Europe and Australia, we thought we knew what to expect.
Having booked their airport shuttle in advance, we arrived in San Jose confident that everything would go smoothly.... this was not so. After waiting over half an hour and being ushered into three different cars by people who said they were from the backpackers -they were funnily enough all named "Kendal"-..we finally got the 'right' van and were on our way. When we arrived at the backpackers we told them about the shuttle situation, the guy at the 'front desk' didn't even acknowledge our complaint.
The room was...UNINHABITABLE! The beds were sunken in the middle and ridden with bed bugs. The room smelt foul, damp...rotten...
Only plus side was that the room was relatively clean, which was surprising considering the smell. The beds were made and the sheets could have been clean...but we didnt bother getting in the bed.
We had booked an ENSUITE but upon asking about bathrooms, we were told they didnt even HAVE rooms with ensuites. When we'd booked online it had clearly stated 'Ensuite bathroom'...
We figured we would at least have Wi-fi, so we could book another hotel and be out first thing in the morning.... well we can't complain, we had Wi-fi... but only when we sat on the floor out the front of the shared toilets(the only place the Wi-fi worked).
We slept fully clothed on top of the mattress, checked out at 6am the following morning and forfeited the next two nights accommodation.
Such a disappointment...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC