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Real InterContinental Hotel & Club Tower Costa Rica – reviews, photos

4.5 of 5
Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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Real InterContinental Hotel & Club Tower Costa Rica
Ranked #6 of 14 hotels in Escazu
4.0 of 5 stars 180 Reviews
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180 reviews from our community

What travellers say about this hotel
  • Italian restaurant(5)
  • Very nice(4)
  • Breakfast buffet(4)
  • Shopping mall(3)
Traveller rating
    78
    56
    25
    9
    12
Only show reviews for Family (23) | Couples (46) | Business (69)
Date Rating
Manhattan Beach, California
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Great beds, but service blows”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

The people are just not helpful. Management is but by the 3rd time you are talking to them about it -- it becomes a hassle. I got the wrong information about charges -- for phone calls, internet, the spa and check-out -- from the desk people. So, no matter how well I slept once I was in the room, having to figure things out, rely on the answers only to find out one got the wrong information is frustrating. It certainly isn't a 5 star place that it says it is. Though it is safe, clean, good looking and ideally located in Escazu.

Room Tip: the club lounge is very nice, and worth it with free calls, wifi and unlimited espresso drinks.
See more room tips
  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask MikeLudin about Real InterContinental Hotel & Club Tower Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDussaud, Revenue Manager at Real InterContinental Hotel & Club Tower Costa Rica, responded to this review
2 March 2012
Thanks for your comments about our hotel. We are glad you enjoyed our Club Lounge and its facilities.
We feel frustrated that you found our staff not helpful and that you were given the wrong information about charges for some of our services. Please accept our most sincere apologies for the inconveniences we did caused you. I have put together our front office staff to share your comments with them and to prevent this situation form happening again.
Thanks again for your comments. We do hope you can give us another opportunity to serve you when your travel plans bring you back to Costa Rica.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
connecticut
Senior Contributor
31 reviews 31 reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
“Feb in costa rica”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

This was our last stop after 7 day tour of costa rica. Lovely hotel, great beds, pillows and bathrooms. The breakfast buffet was great. There is an amazing modern mall across street. They do not have free wifi. There is a charge. This seems so ridiculous and really not good customer relations. Every other hotel we stayed in costa rica had free internet in rooms or at least in lobby. The staff was polite, but seemed overwhelmed at times. When our luggage was delivered to our room, they mistakenly gave us someone else's bag too! The phone service s messed up, when you dial instant service, there is no answer. We only stayed one night and were in hotel less than 24 hours. But during that tie there computers went down at front desk. You can pay the exit tax at hotel, but they charge you $4.00 extra. Really! Talk ably nickel and dining you.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask dkfCT about Real InterContinental Hotel & Club Tower Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDussaud, Revenue Manager at Real InterContinental Hotel & Club Tower Costa Rica, responded to this review
2 March 2012
We want to thank you for your comments about our hotel. We are thrilled you particularly enjoyed our rooms, bathrooms and especially our confortable beds and pillows. It also great to know you enjoyed our buffet Breakfast as well as the Hotel location.
We apologies for the mistake with the extra bag delivered to your room and the phone and computer problem at the front desk.
The extra $4.00 we charge for the exit tax is accustomed in all the hotels in the city and is basically to absorb the administrative fees we incur to be able to provide this service at the hotel and to to avoid our guests long lines at the airport.
Thanks again for your valuable comments, they are extremely helpful in order to provide a better service to our guests every day. We do hope you can give us another opportunity to serve you when your travel plans bring you back to Costa Rica.
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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Beautiful grounds”
5 of 5 stars Reviewed 30 January 2012

The Real InterContinental was the start of our Caravan Tour of Costa Rica. It was clean and beautiful. Many beautiful birds on the well landscaped property. Too bad the tour kept us so busy we didn't have time to enjoy the pool, exercise room or other facilities. We did have 2 buffet breakfasts and dinners there that were top quality. I even freshly squeezed my own orange juice. We got a pleasant surprise the second night with a beautiful fireworks display visible from our room.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask billybax about Real InterContinental Hotel & Club Tower Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDussaud, Revenue Manager at Real InterContinental Hotel & Club Tower Costa Rica, responded to this review
2 March 2012
Thank you for your beautiful comment about the Hotel. We feel thrilled that you enjoy our facilities and especially the Hotel gardens and landscape as well as the quality of our food. We hope to welcome you back in another occasion with more time so you could really enjoy all our facilities.
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Milford,Pa
Senior Contributor
40 reviews 40 reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
“Beginning a trip to Costa Rico”
5 of 5 stars Reviewed 28 January 2012

My wife and I stayed our first two nights in Costa Rico here. The facility had beautiful grounds, the room was clean and had a view of the mountains. The breakfast buffet was fantastic and the staff were very helpful. The mall across the street has upscale shops if you like to shop. On the way to the mall on the overhead crosswalk we was our first parrots.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Milford_PaMooseman about Real InterContinental Hotel & Club Tower Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDussaud, Revenue Manager at Real InterContinental Hotel & Club Tower Costa Rica, responded to this review
2 March 2012
We want to thank you for your comments about the hotel. We are thrilled you enjoyed your stay with us particularly our gardens and the birds our trees accommodate, our breakfast and staff service.
We do hope we can serve you again when your travel plans bring you back to Costa Rica.
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Columbus, Georgia
Top Contributor
53 reviews 53 reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Good experience”
4 of 5 stars Reviewed 26 January 2012

Nice facility, with amenities (several pools, Jacuzzi, spa, excercize room, bar, several restaurants) and a friendly, helpful staff. Located across a pedestrian- unfriendly street (use the elevated walkway) from a modern shopping center. Security-conscious without being too obvious about it.

Room Tip: Request a higher floor looking out at the tower side.
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask pavoga about Real InterContinental Hotel & Club Tower Costa Rica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JDussaud, Revenue Manager at Real InterContinental Hotel & Club Tower Costa Rica, responded to this review
2 March 2012
We want to thank you for your comments about the hotel. We are thrilled you enjoyed your stay with us, particularly our service, our amenities such as our pools, Jacuzzi, The Spa and our restaurants.
Most of our guests coincide with you about the convenience of our location.
We do hope we can serve you again when your travel plans bring you back to Costa Rica.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Real InterContinental Hotel & Club Tower Costa Rica

  • Intercontinental Hotel Escazu
  • Real Costa Rica Intercontinental
Address: Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Price range (per night):* INR9,449 - 19,120

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Real InterContinental Hotel & Club Tower Costa Rica
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