This was the first stop on our Costa Rica vacation. We booked the Gold Package specifically for the zip lining, and were a little disappointed with the experience. The scenery was very nice in the forests and from the hotel, but the group they put us in for the zip line adventure was so large, it took much of the fun out of it. Each line was enjoyable, and the guides (led by Jorge) were friendly, helpful, and very competent. But why in the world did the management allow a group of over 30 people to go at once? About every five lines or so we had a long wait--sometimes as much as half an hour or longer just sitting on the platform waiting for the group to gather. There was nothing the guides could do about this, as they were working on getting everyone through. It really comes down to a management issue. We asked one of the staff if this size of group was typical, and he said it often is during the peak tourist season and he agreed that it really is too many.
We opted for the horseback ride to the beginning of the zip line adventure. It was a typical nose-to-butt trail ride on spiritless horses, and was really more of a pain than a pleasure. I would recommend that guests opt for the 4X4 to the starting point.
The restaurant was fine, the room was adequate, the views were wonderful, and we thought that the Gold Package (including the room, meals, and zip line adventure) was good value for money. Visitors should simply be aware, however, that a large crowd will substantially diminish the enjoyment of the zip lining. I don't know if the earlier adventure is more crowded than the later one, but there is no question that it would be a more enjoyable experience if the management would put a cap on the number who can go on any given adventure--even if this means doing multiple tours per day.
We had better horseback riding and zip lining experiences other places in Costa Rica, but this was not a bad place to start. And you couldn't ask for more friendly, helpful staff. They really were great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC