My friend and I had a horrible experience at the Hotel Villa Bosque. We arrived in the evening and stayed at this hotel because all the others were fully booked. The room was small, poorly lit, and dirty. The towels looked like cleaning rags. We tried to take showers and found that there was no hot water. Then the water stopped altogether. When we went to the front desk to inquire, no one was there and the office was dark. The next morning we explained the situation to the front desk clerk and asked to speak to the manager (named Ana). We were told that she was not there. When we told him we did not feel we should pay the full rate, the manager suddenly materialized. We took her to the room and showed her that there was no water, and requested a discount off our rate. She blatantly refused and said it was our fault that we didn't let someone know the night before (even though all the staff had left!). She threatened to call the police if we didn't pay the full amount immediately. I am a very frequent traveller for both business and pleasure and have NEVER in my entire life been treated so rudely, nor stayed in such a horrible hotel. I would not recommend anyone stay here under any circumstances!
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