Our family (grandparents, parents and two children, ages 11 and 8) spend three wonderful days at the Lodge. From the moment we were greeted by the staff on the dock as our boat approached the lodge to two of the staff standing on the runway holding umbrellas over us as we boarded a plane for Arenal, all of our wants and needs were met with a smile. The lodge itself is clean and the rooms were as good as could be expected of a jungle lodge reached only by boat or plane. They were clean, spacious and comfortable. The food, served family style in copious amounts, was delicious, mostly local cuisine. While we had a guide, the staff who accompanied us in boats was very knowledgeable about the incredible wildlife and extremely helpful in finding birds, caimans, monkeys, lizards etc. above, below and in the river and canals near the Lodge. We cannot praise the lodge more highly although having read other reviews, my suggestion is to remember that you're literally in the middle of a jungle and should adjust your expectations accordingly; i.e., no air conditioning and jungle noises (mostly howler monkeys) at night.

Our family of 6 stayed here and had a great time! Staff was helpful, kind, friendly. Great guides and wait staff. Tons of food served family style! Great setting. No AC, but didn't need it. Seeing the turtles was a highlight of our trip to CR!

My husband, daughter and I stayed at the Laguna Lodge for two nights. While the rooms were not luxurious, they were clean and adequate and there was certainly plenty of hot water in the showers.
The hotel grounds are beautiful, with plenty of the local fauna to be seen. We found the staff, starting with our guide, very helpful and knowledgeable.
The food was fresh and nice, although I wouldn't call it gourmet tucker. The tours around the canals were comprehensive and we saw plenty of the existing wildlife.
All together, we had a wonderful time and would happily recommend staying at this hotel.

The tours were very informative and the staff was out of this world. This is not a hotel for you 5 start people, but if you love great service and being close to nature this is the place to go.