It gives me no pleasure in writing this less than positive review, after spending such a wonderful time in Puerto Viejo, Cocles and Cahuita for our honeymoon.
Despite the valiant attempt to make our stay as wonderful as possible, the flowers in the room could not hide the fact that the room had not been cleaned in quite some time. We were very appreciative of the attempt to make us comfortable upon our arrival, but the flowers placed in the room, and the petals placed on the bed attracted ants by the droves across the pillows and across the spread.
The staff was diligent in changing out the affected linens, but as for taking a relaxing nap, the mood was lost after waiting for that to be done.
After a swim in the ocean across the street, I went in for a shower, and was shocked to find the "hot showers" advertised are actually a mini-hot-water heater attached in - line with the shower head. The power supply to this device is run along side the pipe, exposed to the user. While showering, standing in a puddle of water, attached to ground, the user is required to reach up with wet hands and switch from on to off, or off to on for hot, less hot, or cold water. With a head full of shampoo, and closed eyes, I reached up to switch the water from cold to hot, and received an electric shock. Shocking to say the least, this was very UN-nerving. The last thing I wanted my new wife to find me doing in the shower on our honeymoon was the 120 volt shimmy and shake.
Upon alerting the staff, who was surprised to hear my story . . . they offered us another room to shower in, before dinner. It was identical, yet dirtier. Logic? "If you don't find this death-trap accommodating, maybe you'll find this death-trap more accommodating . . ."
Now I've traveled this earth quite a bit, and never stayed in top-shelf accommodations; to date, this was the worst experience I can recall.
The staff was diligent about changing out the shower head the next day, but as soon as the sun came up, we were checked in at the location we stayed at the previous 2 nights.
As we'd paid ahead, my request for a refund of the un-used nights stay was declined, and only a partial sum of money was returned after making NUMEROUS visits to speak with the manager, who was coming, or going, or here, or there, but never there when he said he would be. Manuel was in Panama for some festivities, and did NOT respond to the personal email I sent him months ago to address this issue.
If you're a teen, or twenty-something looking for a cheap surf spot directly across from the ocean . . . its perfect. Otherwise, look elsewhere.
Get a cold water room to avoid electrocution hazards . . .
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 March 2012
It is really unhappy to receive negatives critics when, contrariwise, we tried to make your vacancy the most comfortable, working the all day to prepare your room.
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Concerning flowers decoration, I have been personally careful that the room was romantic and welcoming for the special occasion. If flowers has some ants (if they had been many we would had seen them!) I am really sorry, that is an unexpected when flowers are true and not plastic. Moreover you have to remember that here we are in the tropical jungle.
Here I attach the pictures that I made before your arriving, just because I liked the way the room was decorated. Sheets were absolutely cleaned.
About the shower, the warm water system lorenzetti is almost the only one used in Costa Rica, this is a tropical country , so not specialist in warming systems. Anyway our showers have never given us any problems.
As the manager of this hotel, I appreciate very much how my staff works, being always carefully to the customers needs. That-s why I consider your critics inopportune and unfair.
It is constructive to make self-critic, but in this occasion I am sure about our commitment done for your comfort.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC