We stay at La Diosa for one night and although the place is nice, rooms are simple but comfortable, and beach is very close, the owner and reception service were very disappointing.
We were at the pool at night and all the sudden the lights when off, when tried to ask for help at the front desk but the person in charge, a young man, just said that that happened often, that some how light will come back on... He didn't even tried to go and look to solve de problem.
Next morning we ask the owner for a late check-out, and he didn't even want to face us, he sent a maid to tell us that no way, that check-out was at noon. I would have understood this if the place was full, but it wasn't... so what was the big deal of not letting us stay a few hours more and enjoy his facilities!!. Or at least come by and explain himself the reasons, offer us to check out form 2 of the 3 rooms, or any other option.
Too bad he doesn't appreciate to keep long lasting clients. (we are Costa Ricans... and could get back very often!!)
Extremely sorry for the service he offers!!
- La Diosa Hotel
