The place is realy very very nice! But, the owner didn't let us feel comfortable, she was very cool and not always so frendly. The Italian woman who was working there was on the contrary very nice and friendly and that was good! First of all, we booked a family-room for 4 person. We got a nice room, realy. But there was only place for 3, so one of us had to sleep on the floor. Than, the breakfast was included, But it was only bread, jam and fruitjuice what was included,all the rest we had to pay extra! We slept in many places in Costa Rica, and this was the only place where they counted an egg or a liitle piece of cheese or whatever. And..when you want to visite the slothrescue, don't let her book it because she count 20 dollar extra for herself,just go there by yourself to book it, it's only 10 ' driving;(even the people from the rescue didn't understand why she counted 20 dollar extra). So, all of this was not so fair. And I let her know from before that it was our sons birthday so they could do something nice in the room are with the breakfast for him, but she didn't do anything! she even didn't wish him a happy birthday! Understandable that we didn't feel good in this place. This was the only bad experience of our fantastic journey in Costa Rica
Room Tip: if you are more than three people, tell them you don't want to sleep on the floor. Than it's...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Hello,
Our rooms are double with the option of an extra twin bed for 3 people. Because you were a family and wanted to stay in the same room and not have the extra expense of 2 rooms side by side, at Christmas time,you were given, at no extra charge a roll up mattress for the floor FREE and the extra 4th breakfast was also FREE. Your travel agency was very much aware of this and so were you. I even thought a mistake had been made, but the agency assured me you only wanted one room.
For the sloth rescue place, this is a false. There is a charge to book the trip of $5 per person, you were 4 people, that meant a total of $20, not $20 per person. You did NOT pay extra, than the normal rate for their trip which is $30 per person as THEY advertise with breakfast at 6 am or the tour @ $25 they advertise which is without breakfast and from 8 am on. The $5 per person is for them, to hold so they know people are coming for sure. I do not make $20 per person to book their tour, that is their business.Also, as they are VERY good friends of mine since 17 years, I send the our clients to them, because they have an amazing place, I do not charge extra for this. If you told them I charged you $20 per person, of course they would not understand! However that is not the case. You paid a total of $30 per person,or $25 depending the tour you picked,as everyone else does who goes there.
Also for your son's birthday, sadly you did not mention anything to me about this, nor to my Italian receptionist, as she confirmed with me,as we have candles especially for these occasions, and we put them on croissants,cupcakes or pancakes for someone who has a birthday, it is really not something I would do on purpose not to celebrate your son's birthday, the contrary, we are very prepared for these events.. I am very, very sorry if there was some confusion or misunderstanding about this. I do apologize, but honestly I did not know. What I did see, after you left after your stay,was the remnants of a celebration on your terrace everywhere, and my cleaning girls said they must have had a birthday or something, unfortunately ,we did not know.
I would like to make very clear, to anyone reading this, that we do not sell our rooms for 4 people, they are double rooms with an extra twin as an option for 3 people. Many clients ask us to let them have it with their 2 young children, I explain that it makes the room smaller, but will offer an extra roll up mattress for the floor with breakfast at no extra cost.
Most of all, I am sorry that you did not convey your problems and unhappiness to me during your stay. You said nothing and I had no idea that you were unhappy. The children played their games in the evenings, in the lounge area, everyone seemed happy and enjoying their stay here. You gave me no hint of something wrong for you.
I also remember that you had emailed me and asked me to reserve the Christmas Eve dinner at a local restaurant for you ,as you would be arriving on that very same day. I believe you told me that you were very happy with that.
For readers, I would like to ask a favour ,in that if and when you come to stay with us, if something does not meet your requirements, to please let us know, so that we can accommodate you and make your stay a happy and unforgettable one.
Thank you.
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