As the hotel provided by the tour group, I did not have much choice in hotel, but considering Hotel America was listed in Rough Guide travelbook, I expected a little better. While the staff were friendly enough (even when we were checking in at 11:30pm), the hotel had little else to offer. The rooms were on the small side of average in terms of size, and very very dirty. The floors (main space and bathroom) were very dusty and had hair left behind. While linen was provided, they were of very poor quality and very old. Beds were comfortable enough though. The doors and locks were questionable, either broken or very loud.

The walls between rooms are very thin and EVERYTHING can be heard. From the screeching sound of the hot water to the laughing of the neighbours. The morning after arriving in CR (very jet lagged) I was woken up at 6am to the unreasonably loud music/radio from the daily cleaners. They did not turn off the music until 9am, which was ridiculous.

Yes there is free internet, however there was only two computers, only one which was working. The location of Hotel America is good. While I did not stay at any other hotel in Heredia to compare standards, I did not enjoy my stay at Hotel America. I actually stayed in two separate rooms as our tour group returned to Heredia after 2 weeks. I was not impressed both times.

Room dirty, plumbing leaked, door lock flimsy, no air conditioning, lousy television reception, NO amenities as advertised, deposits required for phone use and for TV remote. Worst of all there were cockroaches! This hotel gives the impression that it is one used for hourly rentals by hookers.

Friendly helpful staff and great location have kept me coming back to this hotel a few times a year since 2000. Occasional disco noise and some small rooms are the major drawbacks. I suggest inspecting your options before checking in to choose your room. Rooms facing the street are the noisiest.

Hotel America used to be a good bargain but the price has risen and the service has declined. On check in night, there was a loud disco party going on in one of their two party rooms and there was absolutely no sound insulation in the building. This establishment should decide whether they want to be a hotel or a disco, but not both. The breakfast nook had closed since the last stay. Staff was uninterested in my problems. Room full of cockroaches. Internet service promised was not available entire stay. Very disappointing to say the least. Would not recommend it to anyone.