We had high expectations upon checking into Casa Sueca, largely formed by opinions shared here on TA.
When we got there we were greeted by a young hostess who did not have our reservation, asking us if we wanted a room. We had made a reservation including a healthy deposit. The hostess made me log into her computer to prove this, including the deposit amount as she appeared not to believe me.(Gosh thanks for making us feel special and for the great customer service).Once we arrived in our room we were unpleasantly surprised to find no plumbing (no running water, and no toliet functioning). We went down and spoke with the same hostess who informed us that she knew this (may be nice information to share with guests when they check in!) and it would hopefully be up and running the next day. Later the next day water was restored, however there was never a return of hot water-just nice cold water to shower in, shave in, etc. The host staff were pretty much non existent throughout the rest of the week, guests were left to fend for themselves,despite many reminders about the water situation. The upside is that the ocean and pool were much warmer than the shower-so one could improvise!
Overall Tamarindo is beautiful, we will return for sure. There were many highlights including great company (there for wedding) fantastic sunsets, however Casa Sueca was an overall letdown. When we return WE WILL not stay at Sueca-and I strongly urge anyone traveling there to look at several other options in the area, as Sueca doesn't seem interested in customer service, hospitality or guest interaction.
