We exchanged our timeshare for 7 days at Los Delfines. The literature and website looked terrific and we were looking forward to a fabulous relaxing week at the beach. Before launching into the actual review, I would like to mention that this was our 3rd timeshare exchange and 4th trip to CR. CR remains our favourite winter escape destination.
The grounds, beach and golf course were fabulous, especially the birds and other wildlife. However, our two bedroom villa, while spacious enough, was a big disappointment. While clean, the decor and furnishings were old, dated, and VERY uncomfortable. Also, we had problems with ants in the kitchen. Never did figure out where they were coming from, but a some nasty pesticide did the trick. Little English was spoken by staff and contrary to every other timeshare we have experienced, there no welcome orientation to the property or area. We felt completely on our own. Literature in the villa said that maid service would cost $25/day, so we opted to hang our towels and sheets on the clothesline every couple of days instead, and did our own floor sweeping.
Since the hotel staff seemed less than friendly, we were not tempted to try the restaurant. Instead we took a taxi into Tambor (10 minutes) do grocery shop at the local super mercado. The resort also had a fairly well stocked grocery store, but no meat, and few fresh veggies or fruit. In all this worked out well for us, and saved us considerable money.
The pool was nice, but little shade, and all chairs were very uncomfortable. The beach was beautiful, perfect for long walks. But again, the chairs were dreadful...and worse it took us two days to find them, nestled in amongst the trees (good shade) and at the very edge of the property. A resort map would have been helpful. As would a shuttle to the beach. It was at least 1 km from our villa to the beach which feels like a long way in the heat of the sun. Also, older guests we met definitely found this challenging.
After five days, we received a call from an English speaking resort employee asking us how were enjoying our stay. Upon hearing our complaints (including non-working microwave), we were told that a new manager had been hired to address numerous guest complaints. And money had been budgeted for improvements.
Upon checkout, since we had no additional charges, we asked for our pre-authorized credit card slip. A piece of paper was waved and then torn in half and thrown in the waste basket. Because we had already witnessed a similar situation, my husband asked for the paper. He personally routed through the entire wastebasket and couldn't find the paper with his signature. Seeing our determination, eventually the clerk "found" it on the desk. Surprise, surprise.
Most of the villas in this complex are owned by wealthy Ticos, and used as cottages and at least from the outside, appear to be well cared for. Only a few units are available for rent or timeshare exchange, and even from the outside the neglect is apparent. So although we did enjoy our rest, we will definitely not return to this resort.
