We stayed here for 3 nights in late January. It was just a 2 minute drive from town, close enough but far enough to be quite relaxing. Our room had a porch overlooking the nice grounds of the hotel and the volcano. The staff was also very helpful throughout our stay. Very clean hotel also, highly recommend.

From the moment we arrived at Casa Luna, we felt so welcomed! The front desk manager (Danny) was the best throughout our stay! He provided us so much valuable information on tours to book and places to go while in La Fortuna. The hotel is a walking distance to the Arenal water falls, however it is totally uphill and although I think I'm in pretty good shape (spin 3 times per week) it was a hard climb. It is also only a 15-20 minute walk into La Fortuna so we never had to use a cab from there. The room was open and light and the balcony was wonderful! The only thing negative was the room needed to be aired out really well before our stay as it was very musty. The food in the restaurant was fabulous and all of the wait staff were kind and attentive! It seemed like everyone there really enjoyed their work. And the free breakfasts were a definite plus! I would highly recommend this hotel as an option for visiting Arenal.

I will start with the good: Casa Luna is an affordable and beautiful hotel. The grounds are well maintained and the pool is really nice. It has an excellent view of the volcano but at the moment there is no lava so at night you can't see it. Also, keep in mind that the area tends to be very foggy so there is a chance you will not get to see the volcano at all. This obviously is not the hotels fault but just something to keep in mind. The rooms are comfortable and the balcony is really nice. Please make sure to get a room on the second floor as I am not sure if you will be able to see the volcano on the first. Their breakfast is pretty good too and is included.

And for the bad:
First, the spa prices are pretty high so if you are going just for that I would avoid this place. Second, you will need a car to stay here if you want to go to the town at any point. Finally, the staff is fairly deceitful when recommending things so don't even bother trying to book anything through them or ask for advice. For example, I was inquiring about the different hot springs. I wanted to go to Tabacon and knew that they have a $40 night time fee (I know its pricey but I really recommend this place). However, when I asked about the rates the staff member insisted that Tabacon only had a full day package with dinner and that I should book through them as soon as possible. When I asked about the night time rate she shook her head and insisted that the all day rate was the only thing offered. Now, I understand that the hotel wants to push things that it gets kickbacks for, but I was a little annoyed that they didn't even want to acknowledge the night time rate of the spa. This is one example of similar experiences talking to the staff. Also, don't exchange your money here. There is a bank in town that will give you a much better rate.

I would have given this hotel four stars if I didn't have similar experiences throughout our stay. Overall the value and view was worth the price but the staff would make me hesitate to stay here again.

We spent two nights here with a Gate 1 tour. The room had a microwave & fridge. I really liked the walk-in shower. The towels were a little frayed but soft & white. The grounds are beautifully maintained. We didn't use the pool but it looked very clean.
We only had breakfast in the restaurant which was basic & hot. The staff were very helpful and spoke English well.
Our main problems were the sporadic free wifi and the hotel is located too far from town to walk. Our room had a musty odor upon entering and was set up to turn all power to the room off when you left the room, so every time we returned had to tolerate the smell until it cleared.